Restaurant General Manager

Job Summary of Restaurant General Manager:

The Restaurant General Manager is accountable to the General Manager and oversees the staff at the IHOP establishment. Their main duties involve overseeing both the front and back of the restaurant to ensure increased profitability and sales, while upholding the established standards of quality and customer service that IHOP is known for.

Responsibilities of Restaurant General Manager:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits of Restaurant General Manager:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Qualifications of Restaurant General Manager:

• Completion of high school or its equivalent in experience
• Proficiency in oral and written English, as well as the skill to comprehend materials like safety guidelines, operational instructions, and procedural handbooks.
• Capable of composing regular reports and business letters, and effectively communicating with both employees and visitors in group settings.
• Proficiency in fundamental computer competencies such as Email, Microsoft Excel, and Microsoft Word is advantageous

FAQ's:

Q) How can I apply for a job at IHOP?

A) You can apply online through the IHOP careers website or apply in person at a restaurant.

Q) What positions are available at IHOP?

A) Common roles include server, cook, host, cashier, dishwasher, and management positions.

Q) What is the minimum age to work at IHOP?

A) Most IHOP locations hire employees starting at age 16.

Q) Does IHOP offer part-time and full-time jobs?

A) Yes, both part-time and full-time opportunities are available.

Q) Is restaurant experience required?

A) No prior experience is required for many positions.