Unit Manager

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

Able to perform all duties of restaurant team members and restaurant managers

Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards

Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

Understand local marketing area and competitor trends

Establish sales and service goals with franchise owners and restaurant managers

Provides great guest service and resolves issues

Lead team meetings

Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives

Ensure that restaurants correctly execute new products and processes in a marketing window

Develop business plans for their portfolio and develop action plans with franchise owners.

Drive a clear vision and clearly communicates to the team

Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

Recruit, hire, onboard and develop restaurant managers

Plan, monitor, appraise and review restaurant employee performance

Manage and coordinate the Restaurant Management team to support their restaurant performance & execution

Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

3 years previous multi-unit or similar experience in retail, restaurant or hospitality

College degree preferred

Key Competencies

Strong analytical skills and business acumen

Works well with others in a fun, fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and embrace change

Guest focused

Ability to train and develop a team

Time management

Problem solving

Motivating others

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting packages

Wearing a headset (if applicable)

Working in a small space

Requires travel between restaurants