Crew Associate

Crew Associate

Job Summary of Crew Associate:

The primary duty of this role is to ensure customers have an exceptional experience through the proper preparation and presentation of products in line with Baskin Robbins' operational and quality regulations. Crew Members operate collectively to make certain that guests are provided with exceptional service within a tidy and secure location.

Job Duties and Responsibilities of Crew Associate:

• Ensure that guests receive top-notch service with a positive outlook and attention to detail.
• Adhere to the prescribed brand recipes and operational protocols while serving food and beverages.
• It's important to keep your workspace clean, orderly, and free from dirt.
• Comply with all regulations regarding the safety of edibles, management of finances, and ensuring a secure restaurant operation.
• Aid the support team by attending all necessary training and providing support as requested.
• Ensure the correct execution of all promotional efforts and marketing activities.
• Follow schedules rigorously and ensure punctuality for the duration of each shift.
• Follow all the guidelines and protocols established by the franchise, company, and brand.

Qualifications and Experience of Crew Associate:

• Skill in conversing and comprehending the English language adeptly.
• Fundamental numerical aptitude and precision in handling financial transactions competently.
• Proficient in utilizing restaurant and food prep machinery (age limitations may be in place).
• Centered on guest satisfaction with the skill to preempt and go beyond guest anticipations.
• Trustworthy, prompt, and available to work at different times, such as nights, weekends, and holidays.

Benefits of Crew Associate:

• Competitive pay
• Flexible scheduling
• Employee meal privileges and reduced rates
• Paid time off, often abbreviated as PTO, signifies remunerated periods when employees are not working for a range of purposes
• Opportunities for advancement

Salary:

Hourly compensation falls within the range of $15-$17, with variations linked to individual experience and scheduling flexibility.

About Baskin Robbins:

Baskin Robbins is a globally recognized ice cream and frozen treats brand committed to creating joyful experiences for guests. Each franchise emphasizes teamwork, quality service, and employee growth, providing an environment where staff can thrive while delivering excellence in every interaction.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.