Bar Support Associate

Description:

The Bar Support Associate at Dave & Buster's plays an indispensable role in ensuring a high-quality guest experience by providing critical support to the bar and entire front-of-house team. This position requires active interaction with patrons, managing beverage and food orders, executing financial transactions accurately, and generally facilitating seamless service. As a crucial member of the crew, the Associate helps foster an exciting, high-energy atmosphere by consistently delivering the optimal blend of entertainment, dining, and drinks.

Qualifications:

• Proven capability in operating the point-of-sale system (e.g., Micros), including accurately processing various payment types, managing cash floats, and reconciling all transactions at the end of the work period.
• Exceptional verbal communication skills in English are mandatory for clear guest engagement and internal team collaboration.
• Candidates must be at least 18 years of age.
• A natural ability to connect with guests, generating genuine enthusiasm for the full Dave & Buster's experience.

Benefits:

• Dave & Buster's extends an attractive benefits package to eligible personnel, which may include health, dental, and vision insurance, a 401K retirement savings plan, COMPLIMENTARY GAME PLAY, and additional perks.

Responsibilities:

• Deliver exceptional service to all guests, crafting a memorable visit that merges games, food, and beverages within a setting designed for maximum fun.
• Promptly notify the assigned manager or supervisor of any operational malfunctions or significant issues that arise.
• Act proactively to resolve or correct service problems, or recommend effective solutions when necessary.
• Maintain an inviting and positive energy for both customers and colleagues.
• Diligently comply with all corporate standards pertaining to food and beverage hygiene and sanitation protocols.
• Be fully responsible for a personal cash bank, guaranteeing all financial activities are exact by using card machines correctly, providing precise change, and keeping an appropriate stock of currency.
• Strictly follow all established guidelines for responsible alcohol service, prioritizing intoxication prevention and judicious management of intoxicated customers.
• Observe guest interactions and recognize situations that necessitate escalation to management.
• Greet all seated guests with immediate and genuine warmth.
• Accurately take and submit guests' food and drink selections.
• Maintain comprehensive knowledge of the entire menu to confidently address inquiries regarding meal preparations and drink ingredients.
• Rapidly and correctly enter orders into the Micros system, applying all required modifications and charges.
• Ensure every served item is presented well and assist in delivering trays to appropriate tables or other dining zones as required.
• Execute duties swiftly and effectively, consistently upholding the operational philosophy of “Full hands in, Full hands out.”
• Assist in setting up and breaking down areas for special events and parties.
• Support in clearing and sanitizing tables as the pace of business dictates.
• Offer assistance to fellow staff members whenever needed or required by business volume.
• Be accountable for all sales processed under personal Micros credentials and reliably complete all assigned side duties at the beginning and conclusion of the shift.
• Engage enthusiastically in sales-boosting promotions and contests to elevate sales and brand exposure.
• Adhere to exact portioning guidelines to ensure cost control while maximizing guest delight.
• Ensure continuous guest satisfaction by conducting timely check-ins, maintaining drink levels, removing empty dishes, pre-bussing, and rapidly addressing all guest requests.
• Keep the assigned work zone clean and orderly, properly setting up and dismantling service stations.
• Collaborate effectively with all team members to promote a positive, high-performing, and efficient workplace environment, contributing to strong team morale.
• Must possess strong, persuasive communication to build excitement about the D&B experience.
• Actively listen to comprehend guest needs and orders, and communicate clearly both verbally and via the Micros system with customers and the team.
• Comply with the mandated uniform standards, maintaining a professional, neat, and clean appearance at all times.
• The physical demands described here are representative of those that must be met to successfully execute the fundamental tasks of this role.
• Reasonable accommodations may be possible for individuals with disabilities to perform essential job functions.
• In performing this role, the team member will frequently be expected to:
• Be available to work varied shifts, including days, evenings, and weekend hours.
• Work within a high-volume, dynamic setting with significant background noise.
• Be able to manage written notes and follow instructions.
• Lift and move items up to 30 pounds.
• Move throughout the facility and stand for long periods without sitting.
• Walk or stand for the entire scheduled shift.
• Frequently engage in reaching, bending, and stooping motions.
• The statements provided above are meant to outline the general scope and nature of the work performed by those in this position.
• Focus relentlessly on delivering a premier customer experience via the optimal fusion of beverages, food, and entertainment.
• Maintain transparent and open communication with the immediate supervisor regarding all significant operational issues or concerns.