Customer Service Specialist

Company Overview:

Domino's Pizza is a global leader in pizza delivery, dedicated to providing high-quality products and exceptional customer service. Our Customer Service Specialist are an essential part of the team, helping to create a positive experience for customers while supporting store operations efficiently and safely.

Role and Responsibilities:

As a Customer Service Specialist, you will communicate with customers, prepare products, and support the operational functions of the store. You will maintain efficiency and precision in order processing while ensuring safety and sanitation standards are met.

• Safely and proficiently manage the operation of all store equipment.
• Arrange items brought in from delivery areas into designated storage sections, work areas, and walk-in coolers.
• Adhere to the requirements of the company when preparing food items.
• Accurately handle and fulfill orders received via telephone and in-person requests.
• Carry out an inventory count and complete the necessary paperwork.
• Keep equipment and facility clean on a daily schedule.
• Follow outlined procedures for orientation and on-the-job training.
• Interpret and provide precise written guidance.
• Establish transparent communication channels with both clients and coworkers to facilitate order fulfillment.
• Carry out simple mathematical calculations, including providing accurate change in financial transactions.
• Input orders precisely through a computer system or touch interface.
• Ensure compliance with safety measures when working with hot objects, sharp utensils, or moving machinery.
• Assist in creating a clean and organized work environment.

Required Skills and Experience:

• Must be at least 18 years old.
• Proficient in establishing successful communication channels with both clients and coworkers.
• Elementary mathematics proficiency and the ability to make precise monetary adjustments.
• Precise coordination of motor skills to perform tasks accurately and efficiently.
• Proficiency in hand-eye coordination for food preparation and equipment operation.
• Ability to work independently or as part of a team in stressful situations while upholding quality control requirements.

Physical Requirements:

• Most activities involve standing upright, with intermittent short walks covering short distances.
• Handling and transferring bulk deliveries weighing up to 50 lbs with the help of a hand trolley.
• Moving objects like oversized cans, pizza sauce containers (up to 30 lbs), and batches of pizza dough (approximately 12 lbs each).
• Exerting up to 7.5 lbs of force to move trays on dollies by pushing and pulling.
• Climbing stairs or ladders intermittently for maintenance purposes.
• Engaging in stooping, bending, crouching, squatting, and reaching activities as needed during work duties.
• Regular use of hands in food preparation and handling tools like pizza paddles, blades, and boxes.

Work Conditions:

• Temperature exposure varies between 36°F in coolers and exceeding 90°F in specific work settings.
• Occasional outdoor duties such as trash removal or similar tasks.
• Contact with food odors, cornmeal dust particles, hot surfaces, sharp edges, and moving mechanical components.
• Small workstations such as walk-in refrigerated compartments.

Compensation and Benefits:

• The pay rate is $16.78 per hour.
• New employees receive orientation and on-the-job training.
• Constructive workplace environment empowering career progression.
• Adherence to EEO compliance and just hiring protocols, including recognizing job seekers with a past involvement in criminal activities within permissible limits.

About Domino's Pizza:

Domino's Pizza values diversity, teamwork, and professional development. Our mission is to provide a supportive work environment where team members can reach their full potential. From Customer Service Representative to management or franchise ownership, Domino's offers opportunities for growth and success in a fast-paced, rewarding workplace.

FAQ's:

Q) Does Domino’s hire drivers separately from in-store staff?

A) Yes, delivery drivers have role-specific responsibilities.

Q) Are delivery performance metrics tracked?

A) Yes, delivery time and order accuracy are monitored.

Q) Do in-store roles involve order management systems?

A) Yes, staff use digital order tracking and POS systems.

Q) Are weekend evening shifts common?

A) Yes, weekends are typically high-volume periods.

Q) Does Domino’s offer franchise-based hiring?

A) Yes, most positions are hired through franchise locations.