Deputy General Manager

Job Summary of Deputy General Manager:

As a Deputy General Manager at a SONIC Drive-In establishment, you play a crucial role in overseeing and guiding your team towards providing an exceptionally tasty dining experience for customers across America. Your duties involve training and assisting employees at the drive-in restaurant, guaranteeing that meals are served in a sanitary, secure, and effective manner, and that our patrons enjoy top-notch service.

Responsibilities of Deputy General Manager:

• Supervises, educates, oversees, and mentors team members, carhops, and skating carhops
• Coordinates and delegates tasks to drive-in restaurant staff as required to uphold operational quality in all facets of food service provision
• Ensures that employees follow and oversee adherence to the drive-in employee handbook, policies, and procedures
• Carries out the tasks required to both initiate and conclude operations at a dining establishment
• Creates and adjusts employee work schedules, overseeing staffing levels in the restaurant
• Manages and upkeeps stock levels in restaurants by checking and regulating inventory
• Handles and upkeeps all employment and payroll documentation for staff working at drive-in restaurants
• Strengthens the mindset of customer service and guarantees that every staff member prioritizes catering to the customer consistently.
• Guest requests are promptly and politely addressed.
• Informs supervisor of guest complaints and aids in addressing and resolving them effectively
• Conduct interviews and recruit new members for restaurant staff and management positions to ensure optimal staffing levels are maintained
• Generate all essential operational documents. Formulate suitable strategies to address negative financial or sales patterns
• Create and execute a strategic plan for advertising and promoting a product or service

Requirements of Deputy General Manager:

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
  Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its franchisees offer job opportunities without discrimination, following Equal Employment Opportunity guidelines.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.