Drink Service Support

Description:

Drink Service Support at Dave & Buster's is dedicated to ensuring an exceptional guest experience through the seamless and efficient delivery of beverages and essential table-side service. This vital role involves supporting the entire service team by maintaining fully stocked and spotless service stations, accurately taking and delivering food and drink orders, and actively contributing to a fun, energetic, and clean environment.

Qualifications:

• Proficiency in operating POS systems (like Micros), processing transactions, managing changes, and accurately accounting for all financial activity during a shift is required.
• Must possess strong verbal and written communication skills in English.
• Applicants must be a minimum of 18 years of age.
• Demonstrated ability to engage guests effectively to build excitement about the unique D&B atmosphere.

Benefits:

• Dave & Buster's offers a competitive benefits package for many roles, which may include medical, dental, vision, 401K retirement plan, complimentary games, and more.

Responsibilities:

• Commit to providing an outstanding Guest journey by delivering the perfect mix of food, drinks, and entertainment in a celebratory and fun setting.
• Maintain clear and consistent communication with the immediate supervisor, reporting any significant issues or unusual situations promptly and completely.
• Take necessary corrective action immediately or suggest alternative methods when problems arise.
• Cultivate a welcoming, enjoyable, and high-energy environment for both Guests and fellow Team Members.
• Strictly comply with all company-mandated sanitation and hygiene protocols.
• Take full responsibility for personal cash bank, ensuring the accuracy of all financial dealings by correctly using credit card machines, providing precise change, and maintaining an adequate supply of currency.
• Follow established procedures for promoting responsible alcohol service, including recognizing and appropriately handling intoxicated Guests.
• Observe Guest behavior to identify and alert a Manager to situations requiring attention.
• Cordially greet Guests upon seating in a timely manner.
• Accurately record and relay Guest food and beverage requests.
• Maintain a comprehensive knowledge of all menu offerings, capable of answering questions about ingredients, preparation, and presentation of food and drink items.
• Input orders into the POS system (Micros) quickly, in the correct order, with proper modifications and charges applied.
• Verify that food is correctly garnished before running trays to the designated server's table, as well as assisting other sections when needed.
• Work with speed and efficiency, consistently following the Full hands in, Full hands out principle.
• Aid in the setup and teardown for parties and events.
• Clear and reset tables promptly as required.
• Provide support to other Team Members whenever necessary or as dictated by the volume of business.
• Account for all sales recorded on personal Micros keys and complete all assigned station side work at the start and conclusion of the shift.
• Actively participate in all sales-driving initiatives and promotions to endorse the brand.
• Adhere to portion control guidelines to manage costs while maximizing Guest value.
• Ensure ongoing Guest satisfaction by checking in after food delivery, maintaining beverage levels, clearing away unnecessary items, pre-bussing as necessary, and responding to all Guest requests promptly.
• Keep the assigned station clean, setting up and breaking down station tables correctly.
• Foster a positive, cooperative, and productive working relationship with all company Team Members to maintain high morale and efficiency.
• Must be skilled in engaging Guests effectively to generate enthusiasm about the D&B experience.
• Listen attentively to understand Guest needs and orders, and communicate effectively with Guests verbally and with Team Members using the POS system.
• Present a professional appearance by adhering to all dress code requirements, ensuring a neat and clean presentation at all times.
• The physical requirements outlined below are representative of those that must be met to successfully execute the primary functions of this role.
• Reasonable accommodations can be made to enable individuals with disabilities to perform these functions.
• While performing this job, the Team Member will routinely be expected to:
• Be available to work various shifts, including days, nights, and/or weekends.
• Operate in a noisy, fast-paced environment with regular distractions.
• Perform tasks requiring reading and writing handwritten notes.
• Lift and carry objects weighing up to 30 pounds.
• Move throughout the facility and remain standing for extended periods.
• Stand or walk for 100% of the scheduled shift.
• Reach, bend, and stoop frequently.
• The preceding statements describe the general nature and scope of work for this position and are not an exhaustive list of all duties.
• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.