Shift Supervisor

Company Overview:

This Wendy's location is owned by CDA Foods, Inc. We are a local, family run franchise organization from Bucks County with existing locations in Warminster, Warrington and Newtown. All employees have a direct line of communication and will be able to work alongside the owners. We have also been a valuable resource for employees seeking letters of recommendations and an advocate for future endeavors. We are seeking an enthusiastic restaurant leader to join our Wendy's team who possesses a high level of comfort in the kitchen and shows the ability to manage a shift with confidence.

Role and Responsibilities:

As a Shift Supervisor, you will lead a team of approximately 3 people to perform closing activities in the restaurant which generally include closing down and cleaning kitchen equipment and following cash procedures. You will work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. This position requires strong kitchen management skills and the ability to lead closing operations with confidence and professionalism. Key responsibilities include:

• Manage and supervise the closing shift operations from start to finish.
• Lead a team of approximately 3 people to perform closing activities efficiently.
• Close down and clean kitchen equipment according to established procedures.
• Follow cash procedures and ensure accurate cash handling during closing.
• Direct crew activities while on shift in order to maintain high standards of quality, service and cleanliness.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager during closing, including verifying cash at close.
• Perform walk-throughs to ensure the restaurant is properly closed and secured.
• Work with Restaurant Management team to train, develop and communicate with crew members.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures.
• Maintain and enforce standard operating procedures of the company during closing shift.
• Ensure all closing cleaning tasks are completed to standard.
• Secure the restaurant properly following all security protocols.
• Conduct product and supply inventory counting and recording as needed.
• Ensure that all the company's policies with regards to proper food handling and preparation are being enforced throughout the closing shift.
• Resolve customer complaints and handle any issues that arise during the closing shift.
• Maintain excellent customer satisfaction during evening hours.

Required Skills and Experience:

• At least 2-5 years restaurant leadership experience.
• High level of comfort in the kitchen and kitchen management.
• Ability to manage a shift with confidence.
• Strong leadership and team management skills.
• Experience with closing procedures and cash handling.
• Ability to lead a team of 3 people effectively.
• Must be local to the area with reliable transportation.
• Flexibility to work closing shifts consistently.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of food safety procedures and regulations.
• Ability to work independently and make sound decisions.

Preferred Qualifications:

• Previous experience as a closing manager or supervisor in quick-service restaurants.
• Experience with high-volume restaurant operations.
• Strong PC skills are beneficial.

Compensation and Benefits:

• Competitive hourly rate.
• Full-time or part-time status available (25-45 hours per week).
• Quarterly performance bonuses based on restaurant performance (all managers including Shift Supervisors are eligible).
• Paid vacation time for full-time employees.
• Healthcare, dental, and vision benefits for full-time employees.
• Performance gift cards.
• Referral bonuses.
• Food discounts.
• Tuition assistance bonus payments of up to several hundred dollars per semester for accredited college classes.
• Direct line of communication with owners.
• Letters of recommendation support for future endeavors.

About CDA FOODS / WENDY'S:

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. As a local, family-run franchise organization, we value our employees and provide opportunities for growth, development, and career advancement. Join our team and become part of the CDA Foods family!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.