Chili's Store Manager

Company Overview:

At Chili's, the Store Manager plays a vital role in achieving operational excellence and fostering a collaborative and unified team environment. This position ensures smooth business operations, maintains high standards of customer service, and contributes to the company's mission of delivering exceptional dining experiences.

Job Summary:

The Store Manager is responsible for driving success through teamwork, collaboration, and accountability. Managers are recognized for their exceptional dedication and contributions while maintaining a fun, welcoming, and inclusive environment for both guests and staff.

Key Responsibilities:

• Address guest complaints and issues promptly and efficiently to maintain high levels of satisfaction.
• Encourage accountability within the team, emphasizing individual responsibility for behavior and actions.
• Focus on self-reflection to identify root causes of challenges and implement effective solutions rather than assigning blame externally.
• Foster an environment that values open discussion, ensuring diverse perspectives are included and respected.
• Support a culture of continuous improvement by promoting innovative concepts and strategies that drive meaningful results.
• Demonstrate effective leadership by combining logical reasoning with emotional intelligence to guide and inspire the team.
• Leverage Chili's financial management systems to optimize cost efficiency and drive profitability.
• Ensure service quality by strictly following operational procedures such as the Manager Timeline and performing Line Checks.
• Recruit, train, and empower staff to take on greater responsibilities for long-term organizational success.
• Develop a customer retention program that rewards repeat guests with special advantages or incentives to encourage loyalty.
• Maintain food safety by following proper handwashing, cooking, and storage procedures.
• Uphold Chili's cultural principles, including valuing each customer, delivering excellent service, striving for culinary excellence, embracing accountability, and fostering a vibrant restaurant atmosphere.

Desired Qualifications:

• Proven leadership experience in restaurant or retail management.
• Strong multitasking and organizational skills in fast-paced environments.
• Ability to lead teams effectively while maintaining operational and service standards.
• Commitment to staff development, food safety, and outstanding guest experiences.

About You:

• Dependable team player.
• Thrives in a fast-paced work environment.
• Excellent multitasking skills.
• Demonstrated leadership in prior management roles.
• Fosters a respectful and inclusive team culture that values individual differences.

Why Join Us

• Competitive compensation and benefits.
• Opportunities for career advancement and growth.
• Supportive, inclusive, and collaborative workplace culture.
• Dynamic and engaging work environment.

About Chili's:

Founded in 1975, Chili's is a leading casual dining brand known for its wide variety of menu offerings, including Big Mouth burgers, smoked ribs, and sizzling fajitas. The restaurant is also famous for its signature hand-shaken margaritas. Chili's emphasizes teamwork, inclusivity, and professional growth while providing a fun and vibrant dining experience for guests and a dynamic, supportive workplace for employees.