Server

Description:

As a Server at Ruby Tuesday, you'll be the face of our restaurant, responsible for creating a warm and inviting atmosphere for every guest. The Server role is centered around providing prompt, friendly, and efficient service. We are committed to fostering a positive and collaborative environment where every team member is valued. Join us at Ruby Tuesday and help us deliver exceptional dining experiences.

Qualifications:

• Must be at least 18 years old, or 21 if serving alcohol is required by state law.
• Previous restaurant experience is not necessary; we provide comprehensive training.
• A natural aptitude for friendly and responsive customer service.
• A team-oriented mindset with a willingness to assist colleagues as needed.
• Availability to work flexible hours, including weekends, nights, and public holidays.
• Demonstrated ability to adhere to all food safety and service protocols, as well as federal, state, and local regulations.
• Proficiency in processing various forms of payment, including cash and credit cards, following established procedures.
• Basic computer, calculator, and phone operation skills.
• Excellent organizational skills, with a keen eye for detail and efficient time management.
• A consistently professional and positive demeanor, with strong listening and communication skills.
• The capability to thrive in a high-volume, dynamic environment while maintaining flexibility and efficiency.

Responsibilities:

• Consistently deliver prompt and courteous food and beverage service to all guests by following our specific service standards.
• Actively work to meet or surpass sales goals set and monitored by management.
• Cultivate a welcoming and positive demeanor, actively contributing to our teamwork-focused culture.
• Become an expert on the menu to provide detailed explanations, offer recommendations, and up-sell to guests.
• Ensure every guest feels welcomed and appreciated, making their visit to Ruby Tuesday a memorable one to encourage their return.
• Apply our service model to create a fantastic guest experience.
• Engage in suggestive selling by informing guests about current specials and promotional items.
• Guarantee guest orders are accurately entered into the POS system in a timely fashion.
• Serve food to guests at their tables, whether inside your designated area or elsewhere in the dining room.
• Check in with guests regularly, offer drink refills, and clear empty dishes to keep tables neat.
• Collaborate with other team members to ensure all guest needs are met seamlessly.
• Execute assigned opening, closing, and side work duties efficiently.
• Ensure food and drink items are prepared and presented at the highest quality.
• Be attentive and respond quickly to guest requests and needs throughout their entire visit.
• Deliver an accurate bill, handle payment, and process the transaction promptly.
• Answer incoming phone calls and provide friendly, helpful assistance with guest inquiries.
• Comply with all Ruby Tuesday Responsible Serving policies when serving alcoholic beverages.
• Immediately alert management to any situations involving potential excessive alcohol consumption.
• Manage guest checks and payments according to company cash handling and accounting procedures.
• Report all tip income in line with company and tax regulations.
• Maintain a consistently professional and positive attitude while interacting with guests and fellow team members.
• Handle additional responsibilities as assigned by management.

FAQ's:

Q) Does Ruby Tuesday hire for casual sit-down dining?

A) Yes, roles support full-service restaurant operations.

Q) Are salad bar duties part of staff responsibilities?

A) Yes, some roles involve maintaining salad bars.

Q) Do servers manage diverse menu selections?

A) Yes, menu knowledge across categories is required.

Q) Are lunch and dinner shifts both staffed?

A) Yes, both periods experience steady traffic.

Q) Are closing duties part of many roles?

A) Yes, staff assist with end-of-day tasks.