Restaurant General Manager

Job Summary of Restaurant General Manager:

Being a Restaurant General Manager at a SONIC Drive-In restaurant entails being a leader who guides your team in an ongoing mission to offer Americans an even more delightful food service experience. Your responsibilities include training and supporting drive-in restaurant employees, ensuring the safe and efficient delivery of food, and maintaining high standards for customer satisfaction.

Responsibilities of Restaurant General Manager:

• Provides management, training, supervision, and coaching to crew/team members and carhops
• Oversees and designates responsibilities to drive-in diner staff as needed to ensure compliance with operational standards in food service operations
• Oversees and monitors staff adherence to the guidelines, policies, and practices outlined in the drive-in employee handbook
• Completes the required activities for initiating or finalizing operations at an eatery
• Plans and modifies employee work hours, overseeing staffing levels within the restaurant
• Makes procurements for food, paper, and other essentials in adherence to cost containment policies
• Responsible for maintaining accurate drive-in restaurant employee records and payroll records
• Promotes a culture of prioritizing the customer's experience and ensuring that employees are constantly dedicated to serving them.
• Quickly and respectfully resolves guest demands.
• Reports guest grievances to the immediate supervisor and collaborates on resolving them to ensure guest satisfaction
• Recruit and onboard new employees for restaurant crew and management roles in order to reach the necessary staffing capacity
• Produce the necessary operational paperwork and construct relevant action plans to address detrimental financial or sales trends
• Devise and implement a detailed plan for reaching and engaging target customers through various channels

Requirements of Restaurant General Manager:

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
  Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Equal Employment Opportunity is upheld by SONIC and its independent franchisees in their hiring processes.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.