General Manager

Wendy’s knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.

We are looking for people who have a passion for serving fresh, quality food and providing fast, friendly service to their customers. As a leader and role model, you will set the tone for the fun, family environment in our restaurants.

The General Manager (GM) is responsible for the overall success and operational performance of a Wendy’s restaurant. This includes managing day-to-day operations, delivering exceptional guest service, maintaining high food quality standards, leading the team, driving sales, controlling costs, and ensuring compliance with all company policies and procedures. The GM will have full accountability for staffing, budgeting, and achieving financial goals while fostering a positive, high-performing environment.

• Medical, Dental & Vision
• Bonus Potential
• Free Meals while Working
• College Assistance
• Education Rewards/ GED Assistance 
• Company Chaplain
• Life Insurance
• Short & Long Term Disability
• Direct Deposit
• Referral Bonus
• Tenure Recognition
• Holiday Pay (Thanksgiving & Christmas)
• Opportunity for Advancement
• Sick Pay
• Uniforms
• Vacation
• Company Match 401k

We are proud to provide competitive benefits and pay. We offer early wage access for employees! Work today, get paid tomorrow!

Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!

• Experience: At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or quick-service restaurant is highly preferred.

• Leadership: Proven ability to lead and develop a team, manage performance, and foster a positive work environment.

• Customer Service: Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.

• Financial Acumen: Experience in managing budgets, controlling costs, and achieving financial targets.

• Problem Solving: Ability to quickly analyze situations and develop effective solutions to operational or customer-related issues.

• Communication: Strong verbal and written communication skills, with the ability to interact with team members, customers, and senior management.

• Organization: Ability to manage multiple priorities, tasks, and staff while ensuring smooth operations.

• Attention to Detail: Strong attention to detail, especially regarding food quality, cleanliness, and compliance with health and safety standards.

Job Requirements:

• Ability to stand for extended periods (4-8 hours) with periodic breaks.

• Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.

• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.

• Capability to walk up and down stairs and use a step ladder as needed.

• Occasional sitting, talking, and active listening as required by the role.

• Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.

• Ability to move around the kitchen quickly and efficiently.

• Compliance with food safety and sanitation regulations.

Work Environment/ Job Conditions:

• Flexible scheduling, including nights, weekends, and holidays.

• Work in a loud, fast-paced environment.

• Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.

• May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.

• Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.

• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.

• Job duties span both indoor and outdoor settings, requiring adaptability to different environments.

• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.

• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the General Manager position at Wendy’s. Specific duties and requirements may vary by location or role.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.