Customer Service Associate

Description:

Are you someone who genuinely enjoys making others happy At KFC, we are looking for enthusiastic individuals to join our team as Customer Service Associates. This role is central to delivering the joy of our Original Recipe to every guest. If you are passionate about food, dedicated to providing exceptional service, and looking for a fulfilling career path with ample opportunity for growth, Northland Investments (NLI) welcomes you!

Qualifications:

• A genuine passion for serving others and creating a positive customer experience.
• Ability to communicate clearly and engage with customers and colleagues in a friendly manner.
• A proactive approach to solving customer needs and addressing issues efficiently.
• Willingness to work well within a team structure and receive coaching from management.
• Commitment to maintaining a professional, clean, and well-kept personal appearance and workspace.
• A positive, everything is possible attitude is highly valued.

Benefits:

• Competitive compensation with annual reviews and raise potential.
• Access to $$ Daily Pay: work today, get paid tomorrow when you're in a pinch.
• Comprehensive Health Insurance packages (Medical, Vision, Dental, & Teladoc services).
• 401K retirement plan with an employer matching contribution.
• Paid Time Off (vacation and sick time) for all employees.
• Free meals provided every day you work.
• Flexible scheduling options to help balance work and personal life.
• Referral bonuses for bringing your friends to join our team ($50 for you and the referred).
• Paid training, including initial orientation.
• Tuition scholarships, grants, and free GED programs for educational advancement.
• Access to the KFC family hardship fund and my change financial wellness service.
• Recognition, incentive programs, and the RSDS discount program (for cell plans, travel, etc.).
• Short-term disability and life insurance.

Responsibilities:

• Greet every customer with warmth and friendliness to ensure a memorable visit.
• Accurately take and input customer orders and manage all payment transactions.
• Assemble food and beverage orders, ensuring every item is correct and meets quality standards before delivery.
• Prepare and properly store food ingredients following all safety guidelines.
• Maintain an exceptionally clean, safe, and organized dining and work environment at all times.
• Actively listen to customers, anticipate their needs, and take appropriate steps to resolve any concerns.
• Collaborate effectively with teammates and managers to ensure smooth and efficient restaurant operations.
• Model behaviors that reflect pride in your work and commitment to our team values.

FAQ's:

Q) What kitchen responsibilities are specific to KFC?

A) Roles include breading, frying, and handling pressure-cooking equipment.

Q) Does KFC hire for prep-only roles?

A) Some locations offer prep-focused kitchen positions.

Q) Is adherence to cooking procedures critical?

A) Yes, strict preparation standards must be followed.

Q) Are safety protocols a major part of training?

A) Yes, safety and equipment training are emphasized.

Q) Does KFC operate high-volume kitchens?

A) Many locations handle high order volumes during peak hours.