Food Operations Manager

Company Overview:

Are you searching for a position or an opening to join a team Are you seeking an employer who acknowledges and esteems your efforts It sounds like we're a perfect fit! Become a part of the We Appreciate You team, a company that offers competitive benefits, appreciates and praises accomplishments, supports internal promotions, emphasizes a work-life balance, and treats all individuals with respect! The ideal candidate for our team is a results-driven professional with a strong commitment to satisfying both internal and external customers! The Wenspok Companies serves as a privately held franchise of Wendy's Restaurants within the USA, overseeing 67 Wendy's locations spanning Washington, Idaho, Oregon, Colorado, South Dakota, North Dakota, Kansas, Montana, Wyoming, and Nebraska, with a workforce surpassing 2,500 employees!

Role and Responsibilities of Food Operations Manager:

In the capacity of a Food Operations Manager, your responsibilities will revolve around supervising and managing the operations of specific shifts within the restaurant setting. You will play a vital role in working closely with the restaurant management to provide the necessary guidance and training for each shift to excel in meeting and exceeding our customer's expectations. Your key focus areas will include overseeing the frontline staff, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in reaching the restaurant's objectives effectively

• Organize and oversee all restaurant operations for a shift, ensuring efficient and effective management from start to finish.
• Develop, mentor, and train personnel to enhance team performance.
• Build a pleasant and welcoming ambiance for both work and dining settings.
• Stay alert and strengthen the enforcement of food safety procedures throughout the shift.
• Reach store sales and profit goals by streamlining operational processes and procedures.
• Adhere to the QSC requirements to ensure that standards of quality, service, and cleanliness are upheld.
• Secure the well-being of Wendy's brand and valuables.
• Show a continuous drive to deliver outcomes and consistently meet set targets.
• Make a concerted effort to meet and surpass customer expectations for a fulfilling experience.
• Offer guidance, monitor, and encourage crew members in practicing safe food handling techniques.
• Take on the role of Cash Manager when called upon, which includes the tasks of configuring cash registers in the morning and verifying cash amounts at the end of the day.
• Complete walkthroughs to verify that the restaurant is set up for service commencement or conclusion, and is also prepared for peak business hours.
• Collaborate with the restaurant management team to enhance the training and development of crew members and Team Trainers to optimize staff retention.
• Manage, organize, and allocate operational responsibilities, guaranteeing alignment with Company policies and regulations.
• Support the restaurant management team in maintaining adequate coverage through crew member schedules to meet and exceed customer service benchmarks.
• Strive to meet financial targets by monitoring food and labor expenditures.
• Maintain a uniform approach to enforcing company policies and procedures.
• Maintain oversight of food preparation activities to ensure quality assurance.
• Partner with colleagues to achieve sales goals and propel revenue growth.
• Rapidly address customer complaints and promptly resolve any guest-related issues.

Required Skills and Experience of Food Operations Manager:

• It is necessary to be at least 18 years old.
• A high school diploma or its equivalent is the preferred educational background, along with having all the mandatory documents needed by state and federal regulations.
• Candidates should possess a minimum of one year of experience as a Food Operations Manager or in a similar role, with a preference for individuals who have experience in high-volume QSR or fast-casual concepts.
• Openness to working rotational schedules, which could involve weekends and holidays.
• Demonstrated proficiency in managing and leading your own team in a quick-paced and dynamic surrounding.
• Proficient in resolving challenges and executing effective decisions.
• Outcome-focused and dedicated to meeting customer needs.
• Effective leadership and strong interpersonal abilities.
• Skill in establishing clear communication channels with team members and customers is essential.
• Knowledge about the rules and protocols regarding food safety.
• Proficiency in handling multiple tasks concurrently and identifying their priority in a fast-paced environment.

Preferred Qualifications for Food Operations Manager:

• History of employment in high volume QSR or fast casual restaurant models.
• Strong abilities in PC operations can be advantageous.
• Skills in cash management techniques and financial statement analysis.

Compensation and Benefits of Food Operations Manager:

• A competitive foundational wage determined by the candidate's relevant professional history.
• - Realistic and viable rewards program for employee wellness.
• Coverage for medical, dental, vision, and prescription expenses.
• Paid vacation.
• Life insurance.
• A 401(k) plan featuring a minimum match of 5%.
• High potential for robust career development and increased income.
• Having a solid support network and a culture that values promoting from within (97% of our managers have advanced from internal roles).
• Personalized mentoring, aid, and resources to aid in reaching your targets.
• Outlined career routes for individuals invested in a sustained career pursuit.
• Balancing professional duties and personal activities within a team structure that encourages mutual assistance and unity.

About Wendy's:

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. Join the We Appreciate You team where your contributions are recognized and valued, and where you can build a rewarding career with opportunities for advancement. We believe in promoting from within and providing the support you need to succeed!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.