Customer Service Manager

Company Overview:

At Chili's, teamwork, collaboration, and excellence are the foundation of our success. The Customer Service Manager plays a crucial role in leading teams, ensuring smooth restaurant operations, and delivering outstanding guest experiences. This role contributes directly to Chili's mission of providing high-quality food and memorable dining moments.

Job Summary:

The Customer Service Manager is responsible for overseeing the customer service function, supporting team members, and maintaining high standards of guest satisfaction. Chili's managers lead by example, fostering a high-energy environment while balancing operational excellence and financial responsibility.

Key Responsibilities:

• Respond promptly and effectively to guest complaints to maintain high levels of customer satisfaction and loyalty.
• Foster a culture of accountability where team members are responsible for their actions and contributions to the team's success.
• Focus on self-reflection and understanding root causes of challenges rather than assigning blame.
• Promote open communication to ensure diverse perspectives are acknowledged and valued.
• Encourage innovative ideas and problem-solving strategies to drive continuous improvement and impactful results.
• Lead effectively by integrating analytical reasoning with empathetic emotional intelligence.
• Leverage Chili's financial systems to optimize costs and improve overall profitability.
• Follow operational procedures, including Manager Timeline and Line Checks, to uphold quality standards.
• Recruit, train, and empower employees to take on greater responsibilities, supporting long-term growth.
• Develop and manage a customer loyalty program to reward repeat guests and build long-term relationships.
• Maintain food safety by adhering to proper handwashing, cooking, and storage practices.
• Uphold Chili's cultural values: exceptional customer service, culinary excellence, accountability, and a dynamic restaurant environment.
• Promote diversity, equity, and inclusion by recognizing and appreciating the unique perspectives and talents of all team members.

Desired Qualifications:

• Proven leadership experience in customer service or restaurant management.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to motivate and develop teams while maintaining high standards of service.
• Commitment to operational excellence, guest satisfaction, and food safety.

About You:

• Dependable team player who thrives in a fast-paced environment.
• Excellent multitasking and organizational skills.
• Proven leadership experience in prior management roles.
• Fosters a team culture that values individual differences and treats all team members with respect and dignity.

Why Join Us

• Competitive compensation and benefits.
• Flexible scheduling to support work-life balance.
• Opportunities for career growth and advancement within the company.
• Inclusive and supportive work culture that values teamwork, innovation, and personal development.

About Chili's:

Founded in 1975, Chili's has grown into a leading casual dining brand, recognized for bold flavors, signature menu items, and memorable guest experiences. From Big Mouth Burgers to smoked ribs and sizzling fajitas, Chili's delivers high-quality food in a fun and welcoming environment. The company fosters an inclusive, supportive, and team-oriented workplace where employees can grow, contribute, and make a meaningful impact every day.