Shift Leader

Company Overview:

Subway is a globally recognized restaurant brand known for serving fresh and healthy meals while empowering entrepreneurs through franchising opportunities. The company's commitment to excellence is demonstrated not only through its diverse menu but also its dedication to improving business practices, contributing to communities, and fostering personal growth. As part of its transformative journey, Subway is embracing innovation, flexibility, and compassion to redefine the Quick Service Restaurant (QSR) sector. Join Subway and be a part of reshaping the future of wholesome food options worldwide.

Role and Responsibilities:

The Sr. Director of Operations Training & Execution Excellence is responsible for managing and optimizing training initiatives that support the development of operational strategies for Subway.

• Strategy & Leadership
• Create and implement a strategic training and execution approach for North America aligned with Subway's overarching objectives.
• Lead a diverse team of instructional designers, facilitators, trainers, and operational excellence professionals.
• Coordinate with regional and global teams to ensure consistency and flexibility across various markets.
• Develop and deliver programs, including content creation, resource development, and successful program execution.
• Manage the development and execution of onboarding, compliance, leadership, and operational training initiatives using a blended learning approach (in-person, digital, and on-demand resources).
• Drive program advancements by continuously evaluating and incorporating feedback.
• Executional Excellence
• Lead projects to uphold brand standards, launch new products, and streamline operational expansions.
• Improve training effectiveness and store-level performance using performance indicators as optimization tools.
• Empower franchisees and field staff by equipping them with the knowledge and tools necessary for success.
• Collaborate with Field Operations and Franchisee Advisory Councils to tailor training programs to the specific needs of the field.
• Develop scalable, effective approaches that enhance team capabilities and empower operators.
• Stakeholder Engagement & Cross-functional Collaboration
• Engage with departments like Operations, Tech, Learning and Development, Marketing, Legal, and Franchise Services to ensure strategic alignment.
• Manage the Operations Advisory Council and organize monthly Global Operations meetings to ensure smooth operational procedures.
• Support the implementation of large-scale operational and digital transformation initiatives.
• Apply structured change management methodologies to ensure seamless integration and minimize disruption.

Required Skills and Experience:

• Bachelor's degree in Business, Learning & Development, or a related field (higher degrees preferred).
• 15 years of experience in Learning & Development and Field Operations, specifically within multi-unit or QSR/franchise environments.
• 5 years of experience leading senior-level teams.
• Expertise in designing instructional modules, developing training strategies, and executing them effectively.
• Advanced skills in financial and project management tasks.
• Excellent communication skills with proven relationship-building capabilities.
• Strong knowledge of franchising mechanisms and operational strategy application.
• Proficient in Microsoft Office Suite and digital learning platforms.
• Experience managing change in complex, matrixed environments.
• Willingness to travel 30%-60% of the time.

Preferred Qualifications:

• Advanced certifications in Learning & Development or related fields.
• Experience with digital transformation and large-scale project management.

Compensation and Benefits:

• Comprehensive Insurance Plans (health, dental, vision).
• Performance-based Bonus.
• Mobility Allowance.
• Tuition Reimbursement.
• Paid Company Holidays.
• Volunteer Time Off.
• Access to leadership development programs and continuous learning resources.
• Interactive global work environment.

Salary:

Competitive compensation, reflective of experience and expertise, with additional benefits tied to performance and role scope.

About Subway:

Headquartered in Miami, Subway is a renowned global restaurant brand dedicated to offering fresh, healthy food options. With a strong focus on franchising, the company has been at the forefront of revolutionizing the QSR industry. Subway is committed to fostering an inclusive and dynamic work environment while continually innovating to meet the evolving demands of its customers and franchisees. Join Subway and be a part of its mission to deliver fresh food and positive experiences to communities worldwide.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.