Guest Services Department Manager

Location: 2111 WOODRUFF RD, GREENVILLE, SC, 29607 AMC Corp is looking for a Customer Service driven individual to head up our Guest Services Department. Help us build the team you can be proud of!DESCRIPTION:Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.The Guest Service Department Manager’s responsibilities include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.BENEFITS:Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including:Competitive Pay (up to $14.00 per hr)Paid Time OffWeekly PayService awardsBonus PlanFree Employee Meal PlanMedical, dental and vision coverageShort and Long Term Disability, Life, and additional supplemental insurance optionsEducation through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second languageDUTIES & RESPONSIBILITIES:Monitor and provide adequate training to all employeesProvides an exceptional experience for all guestsEnsure crew enjoys working at McDonaldsSet a positive, professional tone for successMakes sure the crew represents the brand proudly & consistentlyPosition crew members to deliver the best customer serviceEnsure good communication between managers and crewMust be able to follow targets and goalsResponsible for Marketing (POP/Special Events)Tracks Cash (Shortage, sales, DT Times)QUALIFICATIONS:Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.Ability to Read and Write at a 9th Grade LevelPossess Basic Computer KnowledgeAbility to count money and accurately give changeHave a positive attitudeAbility to work well in a fast-paced environmentWork as a member of a teamManage Time effectivelyHospitality knowledge and training LLeadership Skills 6 months McDonald’s experience plus 6 months in food service ManagementServSafe Certified - PreferredPHYSICAL REQUIREMENTS:This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that AMC Management Corp, Inc. is a McDonald's franchisee and is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

FAQ's:

Q) Does McDonald’s hire for multi-channel service roles?

A) Yes, employees may work across front counter, drive-thru, and mobile order pickup.

Q) Are roles influenced by digital ordering systems?

A) Yes, kiosks and mobile app orders are part of daily operations.

Q) Do McDonald’s locations operate under standardized procedures?

A) Yes, job duties follow globally standardized operational systems.

Q) Are breakfast and late-night crews hired separately?

A) Some locations staff specific crews for different dayparts.

Q) Is speed benchmarking part of daily work?

A) Yes, service time metrics are actively monitored.