Front of House Manager

Position Overview:

The Front of House Manager at Chick-fil-A oversees front-of-house operations, maintains service standards, ensures smooth execution of shifts, and fosters team development. This role is ideal for a proactive leader who thrives in a dynamic environment, values strong interpersonal relationships, and is committed to creating a positive and inclusive atmosphere for both team members and guests.

Responsibilities:

• Manage all front-end operations during shifts.
• Provide training, coaching, and guidance to team members and leaders to achieve service and hospitality benchmarks.
• Maintain high customer satisfaction by consistently upholding Chick-fil-A's established service standards.
• Oversee shift operations, including creating schedules, managing breaks, and optimizing team productivity.
• Address guest complaints or concerns promptly, professionally, and empathetically, ensuring a positive guest experience.
• Collaborate with Back of House supervisors to maintain efficient workflow.
• Ensure compliance with cleanliness, food safety, and sanitation regulations.
• Assist in recruitment, onboarding, and performance evaluations of team members as needed.
• Promote a team culture of accountability, encouragement, and mutual support.
• Model servant leadership while upholding Chick-fil-A's core values.

Qualifications:

• Minimum of 2 years leadership experience in food service or hospitality preferred.
• Exceptional interpersonal and communication skills.
• Proven ability to develop and support the professional growth of others.
• Strong organizational skills and effective time management.
• Ability to remain calm and decisive under pressure.
• Must be 21 years or older and authorized to work in the United States.
• Flexible to work a 40-hour schedule, including Saturdays, with Sundays off.

What We Offer:

• Competitive pay
• Sundays off
• Opportunities for leadership development and mentorship
• Career progression and growth within the restaurant
• Free meals
• Supportive, family-like work environment
• Uniforms provided
• Eligibility for paid time off benefits

About Respective Company:

Chick-fil-A was founded by S. Truett Cathy in 1946 and has grown into a leading quick-service chicken restaurant brand. The company emphasizes exceptional hospitality, high-quality food, and a positive, inclusive workplace culture. Each location is operated independently by a dedicated Operator who fosters team development and ensures consistent standards of service. Chick-fil-A is known for its commitment to employee growth, customer satisfaction, and community impact, providing a platform for individuals to develop meaningful skills and thrive in a collaborative environment.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.