Hospitality Manager

Job Summary of Hospitality Manager:

As a SONIC Drive-In Hospitality Manager, you are indeed a generalleading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Responsibilities of Hospitality Manager:

• Manages, mentors, trains, and coaches team members, carhops, and skating carhops
• Manages and delegates roles to drive-in restaurant personnel as needed to uphold operational standards in food service management
• Monitors and checks that drive-in employees adhere to and comply with the rules, policies, and practices outlined in the employee handbook
• Undertakes the essential responsibilities for both commencing and ending procedures at a dining venue
• Organizes employee shifts and adjusts staffing levels according to restaurant needs
• Monitors and keeps up with restaurant inventory levels to ensure they meet operational needs
• Oversees the completion and management of drive-in restaurant employment records and payroll documentation
• Establishes a culture where the customer is at the center of all operations and guarantees that every employee is dedicated to serving them diligently.
• Speedily and respectfully solves guest requests.
• Assists the supervisor in handling and addressing guest complaints to ensure their concerns are resolved satisfactorily
• Oversee the hiring process for restaurant crew and management team members to ensure proper staffing levels are met
• Generate operational reports to assess performance. Create action plans aimed at resolving unfavorable financial or sales trends
• Draft and implement an effective marketing campaign to raise awareness and generate interest in a product or service

Requirements of Hospitality Manager:

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
  Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its independently operated franchises adhere to Equal Opportunity Employment principles in their recruitment procedures.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.