Shift Leader

Shift Leader

Job Summary of Shift Leader:

This role focuses on supporting restaurant operations while delivering exceptional customer service. The position is responsible for assisting in team leadership, ensuring smooth workflow, maintaining high - quality service standards, and creating a positive experience for all guests. Ideal candidates are energetic, organized, and capable of performing in a fast - paced environment while fostering a cooperative and motivated team.

Job Duties and Responsibilities of Shift Leader:

• Serve as a positive representative of the Dairy Queen brand and uphold professional standards in all interactions.
• Welcome and engage guests with enthusiasm and ensure timely, quality service that exceeds expectations.
• Assist in managing specific restaurant areas during shifts, maintaining workflow and performance standards.
• Support training and coaching of team members to develop a skilled, productive crew.
• Monitor operations to ensure the restaurant is clean, organized, safe, and properly staffed.
• Address and resolve guest concerns in accordance with service recovery standards.
• Model proper performance, safety, and service standards for team members.
• Contribute to maintaining a positive work environment and strong team collaboration.
• Perform additional duties as assigned to support restaurant operations and guest satisfaction.

Qualifications and Experience of Shift Leader:

• Minimum 6 months of experience in a high - volume quick service restaurant or similar environment.
• High School diploma or equivalent required.
• Capable of supervising specific areas of restaurant operations effectively.
• Knowledge of safe food handling practices and ServSafe certification or ability to obtain certification.
• Strong organizational skills and attention to detail.
• Ability to perform under pressure while maintaining a positive and professional demeanor.
• Comfortable standing for extended periods and able to lift up to 50 pounds.
• Excellent interpersonal skills and a team - oriented mindset.

Benefits of Shift Leader:

• Competitive hourly pay
• Flexible scheduling to accommodate work - life balance
• Opportunities for advancement into crew leader or management roles
• Training and development programs
• Employee discounts and incentives
• Positive and supportive work environment

About Company:

Dairy Queen is a globally recognized quick - service restaurant brand specializing in ice cream, treats, and fast casual dining. This locally owned and family - operated, focuses on creating memorable guest experiences by delivering high - quality food, exceptional service, and a fun environment for both guests and team members. The Dairy Queen values positivity, teamwork, and a commitment to excellence in all aspects of operations.