Customer Service Lead

Company Overview

Wingstop is a global restaurant brand celebrated for its bold flavors, energetic work culture, and commitment to excellence. As a Customer Service Lead, you will play a key leadership role in ensuring smooth restaurant operations, guiding your team to success, and creating exceptional guest experiences. This position is ideal for motivated individuals with a passion for leadership, teamwork, and delivering top-tier service in a fast-paced restaurant environment.

Role and Responsibilities

As a Customer Service Lead, you will oversee shift operations, support team development, and maintain Wingstop's high standards for food quality, service, and safety. Your leadership and attention to detail will directly impact team performance and customer satisfaction.

• Team Management: Supervise, coach, and develop team members to ensure efficient and high-quality service delivery. Provide clear guidance, motivation, and support to maintain strong performance levels.
• Deliver exceptional customer service by warmly welcoming guests, accurately managing orders, and resolving issues promptly and professionally.
• Ensure all employees uphold Wingstop's commitment to a friendly, fast, and flavorful guest experience.
• Maintain Food Quality and Safety: Oversee food preparation, handling, and presentation to ensure adherence to safety regulations and company quality standards.
• Maintain cleanliness and organization throughout the restaurant during shifts and address operational challenges as they arise.
• Report major concerns or operational challenges to the General Manager for timely resolution.

Required Skills and Experience

• Demonstrated leadership ability in food service, quick-service, or customer-facing environments.
• Strong understanding of customer service principles and team management best practices.
• Excellent communication and interpersonal skills with the ability to motivate and lead others.
• Proficiency in handling multiple priorities in a fast-paced, high-volume setting.
• Valid Food Handler Certification is required.
• Previous quick-service or restaurant industry experience preferred.

Position Overview

• Flexible work schedule with shift-based leadership responsibilities.
• Compensation typically ranges from $13.00 to $18.00 per hour based on experience and role scope.
• Strong focus on professional development, operational excellence, and team collaboration.

Additional Requirements

• Previous leadership or shift management experience preferred but not required.
• Flexible schedule availability, including weekends and holidays.
• Customer serviceoriented mindset with strong problem-solving abilities.
• Reliable transportation required.
• Ability to stand for extended periods during shifts.
• Dependable, hardworking, and team-focused attitude.

Equal Opportunity Statement

Wingstop is an Equal Opportunity Employer committed to providing an inclusive and fair workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or genetic information. All hiring decisions are based solely on job-related qualifications and merit.

About Wingstop

Founded in 1994, Wingstop has become a global leader in the restaurant industry, serving crave-worthy wings and signature sauces to millions of fans worldwide. With a mission to serve the world flavor, Wingstop fosters a culture centered on quality, teamwork, and growth. The company empowers employees to develop leadership skills, deliver exceptional guest experiences, and advance their careers in a supportive environment. Join Wingstop and be part of a dynamic team redefining fast-casual diningone flavor at a time.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.