Dining Services Manager

Company Overview:

At Chili's, teamwork, collaboration, and excellence form the foundation of our success. The Dining Services Manager plays a key role in leading teams, ensuring smooth restaurant operations, and delivering outstanding guest experiences. This role contributes directly to Chili's mission of providing high-quality food and memorable dining moments.

Job Summary:

The Dining Services Manager is responsible for overseeing the dining service operations, supporting team members, and maintaining high standards of guest satisfaction. Chili's managers lead by example, fostering a positive environment while balancing operational excellence and financial responsibility.

Key Responsibilities:

• Respond promptly and effectively to guest complaints and concerns to maintain high levels of satisfaction.
• Encourage a culture of accountability among team members to ensure responsibility for actions and their impact on the team and organization.
• Focus on self-reflection to identify root causes of challenges and implement positive changes rather than assigning blame.
• Foster open discussions to ensure all team members' ideas are acknowledged and respected.
• Promote an environment of continuous improvement through innovative thinking and problem-solving approaches.
• Lead effectively by integrating emotional intelligence with logical reasoning to guide and inspire teams.
• Utilize Chili's financial systems to optimize cost management and boost profitability.
• Follow operational procedures, including Manager Timeline and Line Checks, to maintain quality standards.
• Recruit, train, and empower staff to assume greater responsibilities, supporting long-term growth.
• Implement a rewards system to encourage customer loyalty by offering distinct advantages or incentives to returning guests.
• Maintain food safety by adhering to proper handwashing, cooking, and storage protocols.
• Uphold Chili's cultural values: guest care, exceptional service, culinary excellence, accountability, and a vibrant restaurant environment.
• Promote diversity, equity, and inclusion by recognizing and valuing the unique perspectives and abilities of all team members.

Desired Qualifications:

• Proven leadership experience in customer service or restaurant management.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to motivate and develop teams while maintaining high standards of service.
• Commitment to operational excellence, guest satisfaction, and food safety.

About You:

• Dependable team player who thrives in a high-paced environment.
• Excellent multitasking and organizational skills.
• Proven leadership experience in previous management roles.
• Fosters a team culture that values individual differences and treats all staff with respect and dignity.

Why Join Us

• Competitive compensation and benefits.
• Flexible scheduling to support work-life balance.
• Opportunities for career growth and advancement within the company.
• Inclusive and supportive work culture that values teamwork, innovation, and personal development.

About Chili's:

Founded in 1975, Chili's has become a leading brand in the casual dining sector, known for bold flavors and signature menu items. From Big Mouth burgers to smoked ribs and sizzling fajitas, Chili's delivers high-quality food in a fun and welcoming atmosphere. The company prioritizes teamwork, inclusivity, and a supportive work environment, offering employees opportunities to grow and make a meaningful impact every day.