Store Lead

Store Lead

Job Summary of Store Lead:

This role requires overseeing and supporting team members to ensure smooth restaurant operations and an exceptional guest experience. The primary tasks include coaching, setting priorities, and upholding brand and safety standards throughout each shift.

Job Duties and Responsibilities of Store Lead:

• Accomplish all responsibilities of restaurant staff as required.
• Assist management in achieving operational targets while adhering to brand standards.
• Guarantee that the food and drink preparation fulfills the quality and brand expectations.
• Successfully communicating the priorities, goals, and achievements of the shift to team members is key.
• Assist team members by giving them timely and constructive feedback while coaching them during the shift.
• Help with the instruction and advancement of recently recruited team associates.
• Ensure that safety, security, and profitability standards are being met.
• Work together with incoming leaders to ensure a smooth transition between shifts.
• Keep up with food safety regulations and monitor inventory consistently throughout the shift.
• Ensure exceptional customer care is provided and that team members uphold this standard.
• Set team members' schedules and oversee cash handling procedures in accordance with company policies.

Qualifications and Experience of Store Lead:

• Competency in basic computer skills and proficiency in English communication are vital.
• Experience leading teams in the retail, restaurant, or hospitality fields is preferred.
• Possessing strong teamwork aptitude and the capacity to inspire team members in a dynamic workplace.
• Maintaining a positive attitude, reliability, and a readiness to absorb new information and adapt.
• Displaying a commitment to guest satisfaction and a talent for solving problems effectively.

Benefits of Store Lead:

• Rewards and bonuses tied to performance to enhance pay competitiveness.
• Providing Paid Time Off (PTO) and flexible scheduling options can contribute to a positive and inclusive work culture by supporting employees' diverse needs and preferences.
• Fostering career advancement through diverse training and development options.
• Dining and beverage discounts offered to employees.
• Diverse selections for health, dental, and vision benefits are available.

About Baskin Robbins:

Baskin Robbins is a global leader in ice cream and frozen treats, committed to delivering high quality products and exceptional customer experiences. The Baskin Robbins values teamwork, innovation, and growth, creating a supportive environment for employees to develop skills and contribute to guest satisfaction.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.