Winner's Circle - Customer Service

Description:

The Winner's Circle - Customer Service role at Dave & Buster's is critical to ensuring every guest has an exceptional and welcoming experience from the moment they arrive. Dave & Buster's is the premier destination for food, beverages, and exciting arcade games, providing a vibrant, celebratory atmosphere. This position is primarily focused on the arcade prize redemption area and delivering outstanding service across the Midway games.

Qualifications:

• Must be at least 16 years of age

Benefits:

• Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more

Responsibilities:

• Deliver a top-tier Guest experience by expertly combining food, drinks, and games in an environment designed for maximum enjoyment.
• Proactively keep the direct supervisor fully informed of any significant issues or unusual situations, implementing immediate fixes or suggesting alternative solutions as necessary.
• Provide prompt and accurate service, effectively managing guest wait times, and relaying important information to Guests, fellow Team Members, and Managers.
• Welcome Guests with a genuine smile and positive energy while expertly managing multiple customer service duties.
• Enthusiastically greet all Guests upon their arrival at the area.
• Assist Guests with all inquiries, provide answers as needed, and offer recommendations on items or services.
• Facilitate game assistance by quickly notifying Support Technicians or Management when technical help is required.
• Offer a warm farewell to departing Guests.
• Confirm Guest satisfaction before they leave and extend a sincere invitation for their return.
• Alert a Manager immediately to any Guest who appears to be unhappy or dissatisfied.
• Maintain strict cost control measures by accurately weighing tickets and processing merchandise scans.
• Manage the process of stocking, displaying, and securely storing merchandise in designated areas.
• Oversee the accurate counting and reconciliation of redemption tickets and merchandise inventory.
• Conduct physical merchandise inventory counts during and at the conclusion of the shift, if required.
• Monitor inventory levels, ensuring all necessary supplies are restocked.
• Ensure all work areas consistently meet operational standards.
• Consult with the Manager regarding any areas needing improvement or troubleshooting.
• Regularly check the cleanliness and organized state of the Winner's Circle.
• Ensure all plush toys and display shelves are fully stocked, kept clean, and well-maintained.
• Strategically position and arrange displays to enhance Guest flow and boost product sales.
• Lend support to other Team Members as circumstances demand.
• Cultivate a positive and cooperative professional relationship with all company Team Members to promote high morale, productivity, and overall efficiency.
• The physical demands listed below are representative of what a Team Member must be capable of to perform the key functions of this role successfully.
• Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the Team Member will regularly be required to:
• Maintain a friendly disposition and smile often.
• Be available to work various shifts, including days, nights, and/or weekends as scheduled.
• Operate in a noisy, fast-paced environment with multiple potential distractions.
• Ability to read and produce handwritten notes.
• Lift and carry up to 30 pounds.
• Move around the facility and remain standing for extended periods.
• Walk or stand for 100% of the scheduled shift.
• Frequently reach, bend, stoop, mop, sweep, and wipe surfaces.