Assistant General Manager

Assistant General Manager

Job Summary of Assistant General Manager:

This position provides support to store leadership by overseeing daily operations, guiding shift leaders and team members, and ensuring consistent service quality. The role focuses on building leadership skills, enhancing operational efficiency, and helping deliver an excellent guest experience while supporting the overall success of the store.

Job Duties and Responsibilities of Assistant General Manager:

• Assist in supervising shift leaders and crew members to maintain smooth store operations.
• Support team deployment, goal setting, and performance monitoring.
• Ensure fast, friendly, and consistent guest service at all times.
• Oversee daily operational tasks including drive-thru efficiency and systems execution.
• Provide coaching, feedback, and training to team members.
• Foster teamwork by stepping in to support staff whenever needed.
• Communicate results and assist in implementing improvement plans.

Qualifications and Experience of Assistant General Manager:

• Previous supervisory or leadership experience in retail, food service, or hospitality.
• Strong interpersonal and communication skills.
• Ability to motivate and guide team members effectively.
• Proven problem solving skills and attention to detail.
• High school diploma or equivalent required; additional training preferred.

Benefits of Assistant General Manager:

• Health, dental, and vision insurance coverage.
• Retirement savings options with company contributions.
• Paid time off and flexible scheduling.
• Employee discounts and performance recognition programs.
• Ongoing professional development and advancement opportunities.

About Baskin Robbins:

Baskin Robbins is a global leader in ice cream and specialty desserts, dedicated to delivering outstanding products and memorable guest experiences. With a focus on operational excellence, innovation, and team growth, Baskin Robbins offers a supportive environment where employees can thrive and advance within the organization.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.