Customer Service Rep

Company Overview:

Subway is a globally recognized leader in the quick-service restaurant industry, dedicated to providing fresh, high-quality food and exceptional customer experiences. The Customer Service Representative plays a key role in maintaining Subway's commitment to guest satisfaction, operational excellence, and brand integrity. By fostering a friendly and professional atmosphere, this position ensures that every customer enjoys a positive dining experience.

Role and Responsibilities:

As a Customer Service Representative at Subway, your primary responsibility is to deliver outstanding service to every guest while supporting day-to-day restaurant operations. You will assist in food preparation, maintain cleanliness, ensure quality standards, and promote teamwork to enhance overall customer satisfaction and operational performance.

• Deliver superior guest experiences through consistent hospitality and attentive service.
• Assist with the preparation and presentation of menu items in accordance with Subway's standards.
• Maintain a clean, safe, and welcoming restaurant environment for guests and team members.
• Monitor inventory levels to ensure product availability and minimize waste.
• Support team scheduling to ensure efficient operations and optimal staffing coverage.
• Provide guidance to Sandwich Artists™ on operational procedures and food safety requirements.
• Inspect equipment regularly and report maintenance needs promptly.
• Complete administrative tasks such as shift logs, reports, and other documentation accurately and on time.
• Encourage teamwork, collaboration, and a positive work culture among all employees.

Required Skills and Experience:

• High school diploma or equivalent qualification is required.
• Minimum of 12 months of experience in a restaurant or food service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to lead, motivate, and support team members in a fast-paced setting.
• Proficiency in using computers and Point of Sale (POS) systems.
• Capability to stand, bend, and move for extended periods and lift up to 30 pounds as needed.
• Willingness to work flexible schedules, including weekends, holidays, and varied shifts.

Preferred Qualifications:

• Prior experience in a customer service or supervisory role within the food industry.
• Familiarity with restaurant operations, safety, and sanitation standards.
• Demonstrated ability to manage multiple priorities with attention to detail.

Compensation and Benefits:

• Competitive hourly pay and performance-based incentives.
• Access to training and development programs for career growth.
• Scholarship opportunities and educational assistance through Subway's partner programs.
• Employee discounts and promotional offers through brand partnerships.
• Comprehensive onboarding and ongoing support for professional success.

About Subway:

Subway, a key player in the global fast-food industry, is committed to serving fresh and flavorful food products while promoting a culture of innovation, diversity, and personal growth. Joining Subway means becoming part of a brand that values excellence, community engagement, and continuous improvement. With opportunities for career advancement and hands-on learning, Subway empowers employees to achieve their goals while contributing to an outstanding customer experience every day.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.