Guest Services Associate

Description:

At Outback Steakhouse, we are dedicated to fostering an environment where every individual feels a profound sense of belonging, purpose, and genuine appreciation. As a pivotal Guest Services Associate, you will be instrumental in upholding this commitment and contributing significantly to our restaurant's resounding success. Our objective is to empower your dedication to shine, cultivate an exceptional atmosphere for all Outbackers (our valued team members), and consistently surpass expectations in delivering outstanding hospitality, ensuring a seamless and memorable experience for every Guest from arrival to departure.

Qualifications

• Prior experience in a customer-facing role within a fast-paced restaurant or hospitality setting is highly preferred.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Exceptional attention to detail and a proactive commitment to maintaining a welcoming and organized front-of-house area.
• Capability to manage the physical demands of the role, including standing for extended periods and light lifting.
• Must be able and willing to work a flexible schedule, encompassing evenings, weekends, and holidays.
• Minimum age 18 years.

Benefits

• Bloomin' Brands offers a comprehensive benefits package including medical, dental, vision, and 401k (eligibility may vary based on employment status).
• Compensation Range: $12 - $16 per hour - with potential for increase based on performance and tenure.

Responsibilities

• Warmly greet and welcome all guests upon their arrival, providing an immediate positive first impression.
• Efficiently manage reservations and walk-in seating, optimizing table turns while minimizing guest wait times.
• Proactively assist guests with any inquiries, provide menu recommendations, and address concerns with a professional and friendly demeanor.
• Maintain the cleanliness and organization of the host stand, waiting area, and front entrance, ensuring a pristine environment.
• Collaborate seamlessly with the serving and kitchen teams to ensure smooth service flow and guest satisfaction.
• Process payments accurately and efficiently, handling cash and credit card transactions with precision.
• Strictly adhere to all operational, safety, and sanitation standards, company policies, and federal/state/local regulations.
• Anticipate guest needs and proactively offer assistance, such as refilling drinks or clearing plates when appropriate.
• Assist with various administrative tasks as needed, including answering phones and managing takeout orders.

FAQ's:

Q) Does Outback Steakhouse hire for steakhouse dining roles?

A) Yes, positions support full-service steakhouse operations.

Q) Are grill and broiler roles specialized?

A) Yes, kitchen staff may specialize in meat preparation.

Q) Are reservations and table pacing important?

A) Yes, managing guest flow is essential.

Q) Do servers handle high-value menu items?

A) Yes, servers manage premium menu selections.

Q) Is evening service the busiest period?

A) Yes, dinner service is the peak shift.