Guest Services Host

Job Summary of Guest Services Host:

As a Guest Services Host at IHOP, you will be responsible for greeting (both arriving and departing) and seating all guests in a friendly manner and assisting in maintaining the overall guest flow of the restaurant. Our restaurant is looking for a Guest Services Host with remarkable hard skills and engaging people skills. The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service. All our Guest Services Hosts are also responsible for handling cash and credit card transactions. To help our restaurant provide a pleasurable dining experience, a good Guest Services Host should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Responsibilities of Guest Services Host:

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.
• Taking orders and bagging food and beverages.
• Helping guests with menu recommendations.
• Providing exceptional customer experience.

Qualifications of Guest Services Host:

• Having previous experience as a Guest Services Host is a positive attribute.
• Highlighting one's aptitude for working in a team and communicating effectively is necessary.
• Responsible management of money transactions is a crucial skill to possess.
• Must possess the skill to manage multiple activities at once and react promptly.
• The ability to adjust and be available for different shifts is necessary.
• Strong interpersonal abilities are necessary for successful teamwork.

Benefits of Guest Services Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.