Assistant General Manager

Company Overview:

At Wendy's, we're always looking for great talent to join our team. As an Assistant General Manager (AGM), you'll provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business. With the support of the General Manager, you will drive customer service, training and development, sales and profit growth, and accountability across the entire restaurant team. We're counting on you to create a fun, inviting work environment and to model Wendy's core values every day. If you like working with people in a fun, fast-paced team environment, Wendy's is the place for you!

Role and Responsibilities:

As an Assistant General Manager, you will support the General Manager by providing coaching to the team and creating a fun, inviting work environment. You will assist in overseeing the day-to-day operations of the restaurant, ensuring a smooth, efficient, and profitable business while leading and motivating the team to deliver exceptional customer service. Key responsibilities include:

• Assist the General Manager in overseeing daily restaurant operations and ensuring efficient business processes.
• Provide leadership, supervision, and direction on strategic initiatives and operating standards.
• Drive customer service excellence, training and development, sales and profit growth, and accountability across the restaurant team.
• Train, coach, and develop team members to build a team that works well together.
• Maintain and enforce standard operating procedures of the company.
• Ensure compliance with food safety standards and regulations.
• Maintain excellent customer satisfaction at all times and resolve customer complaints effectively.
• Manage financial controls, cash handling, and operational costs to meet targets.
• Conduct product and supply inventory counting and recording.
• Schedule work shifts for team members to ensure appropriate staffing levels.
• Ensure all company policies regarding proper food handling and preparation are enforced throughout the restaurant.
• Monitor and manage food and labor costs to increase profits.
• Create and support a fun, inviting work environment that models Wendy's core values.
• Travel to other restaurants, area office, bank, and company meetings as needed.
• Complete routine reports, correspondence, and administrative tasks.

Required Skills and Experience:

• High school diploma or General Education Degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
• Excellent interpersonal skills and ability to build a motivated team.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to bend, kneel, and lift 25-50 pounds.
• Mobility including bending, reaching, wiping, and carrying.
• Ability to work 40 regular hours per week plus 10 hours of overtime.
• Willingness to work shifts that include evenings and weekends.
• Valid state-issued driver's license and vehicle insurance coverage within applicable state guidelines.
• Reliable transportation.

Preferred Qualifications:

• Previous restaurant management experience preferred.
• Strong PC skills are beneficial.
• Demonstrated ability to lead and manage operations in a fast-paced, dynamic environment.

Compensation and Benefits:

• Bonus plan for performance achievement.
• Paid time off.
• Career growth opportunitiesyou are our future!
• Employee referral program.
• Medical, dental, and vision insurance (eligible the first day of the following month after 60 days of employment).
• 401(k) plan with company matchyou can enroll upon hire!
• Personalized training, support, and tools to reach your goals.
• Opportunity to help operate a million-dollar plus business.
• Defined career paths for those pursuing long-term careers at Wendy's.

About WENDY'S:

Wendy's is committed to creating a workplace where career-minded, motivated individuals with excellent interpersonal skills can thrive. We seek passionate team members who want to be the best in the business while building a team that works well together to increase profits and provide superior service. At Wendy's, we value diversity, teamwork, and professional development. There is no fixed deadline to apply for this positionwe are always looking for great talent to join our growing team. Come grow with us and discover the opportunities that await at Wendy's!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.