Assistant Service Manager

Company Overview

Rackson, a well-known franchise holder of Burger King, is on the lookout for an Assistant Service Manager to become a part of their team and aid the General Manager in the effective management of the restaurant. The primary emphasis will be on providing outstanding customer service and nurturing a constructive work environment, all while adhering to the company's leadership ideals based on values and strategies for growth.

Role and Responsibilities

Being the Assistant Service Manager entails overseeing the daily functions of the restaurant during your shift, supporting the team in providing exceptional service, and concentrating on meeting operational and financial targets. Your responsibilities will include maintaining high standards of service while achieving business objectives:

• Display self-awareness through identifying your skills and opportunities for progress, motivate yourself and individuals in your circle, and actively solicit input to foster continuous improvement.
• Enforce brand guidelines to sustain service excellence, uphold food quality standards, and maintain safety practices within the organization.
• Foster a positive work atmosphere, deal with team problems in a timely manner, and demonstrate recognition and courtesy towards staff members.
• Enhance the efficacy of tracking sales and labor through the implementation of streamlined methods.
• Safeguard the brand's reputation by strictly adhering to cleanliness guidelines, ensuring the upkeep of facilities, and providing top-notch customer service.
• Supervise and control shift duties while ensuring adherence to budgetary constraints.
• Commence the progression with understanding and impartiality, unveiling and fostering potential for forthcoming roles.
• Apply financial acumen to elevate business decision-making processes and uphold compliance with cash management guidelines.
• Ensure that compliance with labor laws is maintained at all times.
• Efficiently distributing work among the staff, keeping tabs on stock levels, and finalizing all necessary administrative responsibilities.
• Recognize recurring themes and apply techniques for long-lasting growth in revenue.
• Encourage and support team members in recognizing the value of following safety and quality standards to promote a safe working environment.
• Help drive business development through the fulfillment of a range of operational duties.

The essential skills and background proficiency needed for the role:

• Individuals must be at least 18 years of age to be eligible.
• Meeting the requirements for this role involves either holding a high school diploma or demonstrating experience in overseeing operations within the restaurant industry.
• It is essential to have strong communication skills in the English language and having a grasp of Spanish can be advantageous.
• Experience in managing a fast-food franchise.
• It is important to have knowledge of food and beverage analytics, product needs, and management techniques.
• Comprehensive understanding and proficiency in food preparation techniques, production processes, and delivery practices, prioritizing the adherence to food safety guidelines.
• Remaining composed and dealing with tough situations in a professional manner is a vital component of strong leadership.
• Adroitly dealing with private information discreetly and involving the appropriate stakeholders with finesse.
• Keen interest in comprehending the full range of restaurant responsibilities and engaging in diverse departmental roles.
• Exhibiting a forward-thinking outlook and sincere willingness to provide assistance and encouragement to others.
• Compelled by self-drive, prone to being proactive, and welcoming of educational opportunities.
• Acknowledging errors and assuring a timely resolution to any issues that surface.
• Always prompt and dependable in being present.
• Consistent transportation services tailored for work-related duties and business functions.
• Prepared to undertake a work schedule that includes weekends, evenings, and holidays.
• Being capable of lifting up to 50 pounds, withstanding prolonged standing, squatting, bending, reaching overhead and below, and adapting to varying temperatures and typical hazards is crucial.

Preferred Qualifications:

• Mastery of spoken Spanish language.

Compensation and Benefits:

• A salary package that is market-competitive and complemented by a bonus program.
• A 401(k) program accompanied by a bonus of employer contributions matching the employee's.
• There are plans that provide coverage for medical, dental, and vision expenses.
• Paid time off.
• Continuous career and leadership growth involves the ongoing effort to improve skills and cultivate leadership traits.
• Scholarship opportunities.
• Developing a workplace culture that emphasizes the importance of people and adopts leadership strategies based on essential beliefs.

About Burger King:

Burger King places a strong emphasis on innovation, teamwork, and honesty within its restaurant operations, aiming to create an inclusive work culture that enables employees to reach their full potential through shared efforts and a dedication to achieving organizational objectives. The company's commitment to upholding equal employment opportunities underscores its expectation for employees to uphold standards of respect and integrity in their interactions with one another.