Service Leader

Service Leader

Job Summary:

The Team Leader plays a crucial role in guaranteeing that the expectations of each customer are met or exceeded. They supervise team members to ensure tasks are completed according to the company's standards. Furthermore, the Team Leader focuses on upholding high standards of customer service, assisting with operational duties, and participating in a career advancement initiative designed to support professional growth within Whataburger.

Responsibilities:

Leadership and Communication

• Supports and advances the Whataburger Brand image perpetually.
• Informs superiors promptly in situations where reporting to work as scheduled is not possible.
• - Makes it a priority to attend all scheduled meetings and training sessions.
• Raises concerns beyond the Team Leader's control to the Manager currently overseeing operations.
• Aims to fine-tune personal leadership techniques to achieve higher levels of performance.

People

• The embodiment of Pride, Care, and Love at Whataburger exemplifies its dedication to family principles
• Enhances skills through regular performance appraisals.
• Fairly implements company standards with uniformity and impartiality.
• Upholds professional rapport with all colleagues.
• Enhances performance and promotes inquiry through impromptu coaching sessions.
• Reviews the achievements of team members and acknowledges areas where additional training may be beneficial.
• Gives affirming comments with a supportive tone.
• Demonstrates leadership through daily actions, serving as a role model for those around them.

System

• Supports in administrative operations by handling tasks like cash reporting, inventory inspections, and modifications to payroll procedures.
• Manages operational tasks as needed, demonstrating professionalism and leadership during shifts.
• Validates the compliance of all products with quality standards and ensures their delivery is within the designated service time frame.
• Oversees the productive flow of the Drive-Thru to maintain timeliness in service.
• Ensures the consistent adherence to Whataburger's standards regarding the restaurant's appearance.
• Emphasizes the importance of team dynamics in enhancing customer experiences.
• Ensures compliance with policies and procedures in executing all tasks.
• Constructs shift briefs to communicate critical information to supervisors and other relevant parties.
• Maintains the safe functioning of equipment within the parameters set by the company.

Customer

• Ensures customer satisfaction by delivering orders in a timely fashion.
• Manages the restaurant's look and feel to bolster a favorable public impression.
• Resolves customer issues in accordance with company policy and focuses on ensuring customer happiness.

Finance

• Exhibits sound financial management practices with company resources.
• Maintains exactness in financial transactions by following company cash handling guidelines.
• Supervises cash handling activities and ensures inventory controls are enforced.
• Oversees the cash deposit preparation process and management of the change fund.
• Ensures cost-effective strategies for labor and food to maximize productivity levels.

Physical Requirements:

• Applicants should be capable of lifting weights that do not exceed 50 pounds.
• Aptitude to stand for the duration of the work shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Regular exposure to water, cleaning agents, and food items.
• Frequent handwashing.

Key Performance Indicators:

• Contributes significantly to organizational success through dedicated teamwork.
• Accomplishes established tasks and projects designated by supervisors.
• Champions the value of team synergy and joint problem-solving.
• Exhibits a professional response to feedback aimed at personal growth.
• Illustrates a dedicated commitment to the achievement of the restaurant and executes an appropriate share of the tasks.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Growth prospects and chances for career advancement.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• The Whataburger Family Foundation extends aid to those encountering hardships with their grant assistance program.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a popular fast-food franchise esteemed for its dedication to delivering outstanding customer service and tasty culinary selections. We are committed to providing opportunities for advancement and improvement to our entire staff, cultivating an atmosphere that supports individual growth and empowers individuals to make a positive difference daily.