Checkout Operator

Company Overview:

Wingstop is a global restaurant brand dedicated to serving bold, flavorful food and providing exceptional guest experiences. The Checkout Operator plays a key role in delivering the Wingstop standard of service by ensuring each order is handled efficiently, accurately, and with a smile. This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and who take pride in creating memorable dining experiences for every guest.

Role and Responsibilities:

As a Checkout Operator at Wingstop, you will be responsible for handling guest orders, managing transactions, and supporting the team in delivering an outstanding customer experience. You will be the first and last point of contact for many guests, ensuring their interaction with Wingstop is smooth, friendly, and positive.

• Welcome guests warmly, whether in person or over the phone, to create a friendly and inviting environment.
• Accurately enter customer orders using the POS system to ensure efficiency and precision.
• Stay knowledgeable about menu items, sauces, and current promotions to provide informed recommendations.
• Process transactions accurately, including handling cash, credit cards, and gift cards.
• Verify that all orders are accurate and presented correctly before they are delivered to guests.
• Ensure orders are prepared and fulfilled promptly according to estimated delivery or pickup times.
• Balance the cash drawer at the end of shifts and maintain accurate transaction records.
• Maintain cleanliness and organization in all customer-facing areas.
• Follow food safety and sanitation standards to ensure a clean, safe, and compliant environment.
• Address guest questions or concerns professionally, escalating to management when appropriate.
• Represent the Wingstop brand through professionalism, positive energy, and consistent service quality.

Required Skills and Experience:

• Previous experience as a cashier or in restaurant operations is preferred but not required.
• Must possess or be willing to obtain a valid Food Handler Certification.
• Proficiency in operating POS systems and processing various payment methods.
• Strong math and cash-handling skills with a focus on accuracy and accountability.
• Excellent communication and interpersonal skills to engage positively with guests and team members.
• Ability to perform effectively in a fast-paced, team-driven work environment.
• Dependable, respectful, and consistently professional in all interactions.
• Demonstrates honesty, integrity, and a strong sense of responsibility in every task.

Compensation and Benefits:

• Employee discounts on meals during work shifts.
• Flexible scheduling options tailored to your personal lifestyle and availability.
• Energetic, collaborative work environment that values teamwork and communication.
• Access to training and skill development programs for personal and professional growth.
• Competitive monthly salary ranging between $13,000 and $20,000, depending on experience and schedule flexibility.

About Wingstop:

Founded in 1994, Wingstop has become a global leader in the restaurant industry with a mission to “Serve the World Flavor.” The brand is celebrated for its freshly made wings, handcrafted sauces, and commitment to delivering unforgettable dining experiences. Wingstop's culture is built on teamwork, integrity, and flavor innovationoffering employees opportunities for growth and guests an experience that goes beyond great food. Joining Wingstop means joining a passionate team that brings people together through bold flavors and exceptional service every day.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.