Mixologist

Description:

Mixologist at Dave & Buster's is all about crafting outstanding beverages and contributing to an energetic, guest-focused environment. This role is crucial for delivering a high-quality experience by expertly preparing drinks, ensuring seamless transactions, and actively engaging with patrons to amplify the Eatertainment concept. You'll be part of a dynamic team dedicated to creating fun, memorable moments for every guest through an unbeatable combination of food, crafted cocktails, and exciting games.

Qualifications:

• Proven capability to efficiently use the Micros Point of Sale system, including processing payments, accurately handling cash transactions, and accounting for all assigned funds at the close of a shift.
• Effective verbal and written communication skills in English are mandatory.
• Must meet the minimum age requirement of 18 years old.
• A demonstrated flair for communicating effectively with guests to generate excitement and enthusiasm for the unique D&B experience.

Benefits:

• Dave & Buster's provides a competitive benefits package for numerous roles, which may include comprehensive medical, dental, and vision insurance, 401K retirement plans, FREE GAMES, and much more.

Responsibilities:

• Create an unmatched guest experience by delivering the perfect blend of entertainment, expertly made drinks, and quality food in a premier setting for celebration and fun.
• Keep the supervising manager promptly and fully informed of any significant issues, concerns, or unusual occurrences.
• Take immediate action to resolve problems when appropriate or suggest suitable alternative solutions.
• Cultivate a welcoming, enjoyable, and high-energy atmosphere for both guests and fellow team members.
• Strictly adhere to all company sanitation and cleanliness standards.
• Maintain accountability for a personal cash bank, guaranteeing the precision of all financial dealings by operating credit card systems correctly, providing the right change, and keeping an adequate supply of cash for transactions.
• Comply with all responsible alcohol service protocols for preventing over-intoxication and managing inebriated guests.
• Observe and evaluate guest behavior to identify situations that require escalation to a manager.
• Acknowledge and greet seated guests in a timely and cheerful manner.
• Accurately record and transmit all guest orders for food and beverages.
• Develop a comprehensive knowledge of the entire menu to confidently answer questions about preparation methods and ingredients for both food and drink selections.
• Swiftly and logically input orders into the Micros system, using all necessary modifications and charges.
• Ensure beverages are correctly prepared and garnished, and deliver orders to the designated areas, assisting other sections as business demands.
• Perform tasks quickly and with high efficiency, upholding the operational standard of carrying items both to and from service areas (Full hands in, Full hands out).
• Provide assistance with the arrangement and cleanup of private party and event spaces.
• Help clear and prepare tables for new guests when necessary.
• Offer support to other team members as required or as dictated by the restaurant's operational needs.
• Be responsible for all sales logged under personal Micros access and complete all assigned station setup and closing duties.
• Actively participate in promotional contests and incentives to boost sales and enhance brand visibility.
• Follow precise drink and food portioning standards to maintain cost control while maximizing the guest's satisfaction.
• Ensure sustained guest satisfaction by conducting timely check-backs, keeping beverages replenished, removing used dishware, pre-bussing, and promptly addressing any guest requirements.
• Keep the assigned work area neat, clean, and appropriately set up throughout the shift.
• Maintain a positive and supportive working relationship with all colleagues to promote a unified, productive, and high-morale team setting.
• Exhibit excellent communication skills to ignite excitement about the overall D&B experience.
• Actively listen to understand guest needs and orders, and effectively communicate with guests verbally and with colleagues through the Micros system.
• Present a clean, neat, and professional image by adhering strictly to the company's dress code policy at all times.
• The physical demands listed below represent the requirements essential for a Team Member to successfully carry out the duties of this position.
• Adaptations can be made to enable individuals with disabilities to perform these key functions.
• During the execution of this role, the Team Member will frequently be required to:
• Be available to work various shifts including days, nights, and/or weekends.
• Operate within a loud, high-speed environment subject to distractions.
• Record information through handwritten notes.
• Lift and transport items weighing up to 30 pounds.
• Move throughout the facility and remain standing for extended periods.
• Spend 100% of the shift walking or standing.
• Regularly engage in reaching, bending, and stooping motions.
• The preceding statements are an outline of the general nature of the work performed and are not an exhaustive enumeration of all responsibilities, skills, and duties required.
• Contribute to an unmatched guest experience by delivering the perfect blend of games, expertly made drinks, and quality food.
• Ensure the direct supervisor is completely aware of all significant or unusual issues without delay.