Guest Service Agent

Description:

At Outback Steakhouse, we are dedicated to fostering an atmosphere where every individual feels a profound sense of purpose, active involvement, and genuine appreciation. As a pivotal Guest Service Agent, you will be instrumental in upholding this pledge, directly contributing to the overall success of our restaurant. Our aim is to empower your commitment to shine, facilitate an outstanding environment for all Outbackers (our valued team members), and consistently surpass expectations in delivering exceptional hospitality, managing guest inquiries, and ensuring a seamless dining experience, ultimately leading to unparalleled satisfaction for every Guest.

Qualifications

• Previous experience in a customer-facing role within a dynamic restaurant or hospitality setting is preferred.
• Ability to thrive in a collaborative, team-oriented atmosphere.
• Exceptional attention to detail and a strong commitment to guest satisfaction.
• Capability to handle the varied demands of the job, including standing for extended periods and engaging with guests.
• Must be available and willing to work a flexible schedule, including evenings, weekends, and holidays.
• Minimum age 18 years.

Benefits

• Bloomin' Brands offers benefits such as medical, dental, vision, and 401k (eligibility may vary based on employment status).
• Compensation Range: $12 - $16 per hour - with potential for increase based on performance and tenure.

Responsibilities

• Warmly greet and seat guests, managing waitlists efficiently and accurately.
• Respond promptly and courteously to guest inquiries, providing information about our menu, services, and policies.
• Handle reservations and walk-in seating, optimizing table turns and guest flow.
• Assist guests with any special requests or accommodations to ensure a comfortable and enjoyable dining experience.
• Process payments accurately and efficiently, handling cash, credit cards, and gift cards.
• Maintain the cleanliness and organization of the host stand and waiting areas.
• Adhere strictly to all operational, safety, and sanitation standards, company policies, and federal/state/local regulations.
• Proactively identify and address any guest concerns or service issues, escalating to management when necessary.
• Collaborate seamlessly with the entire front-of-house and back-of-house teams to ensure smooth and efficient restaurant operations.
• Provide general support to the dining room staff as needed, contributing to a positive guest environment.

FAQ's:

Q) Does Outback Steakhouse hire for steakhouse dining roles?

A) Yes, positions support full-service steakhouse operations.

Q) Are grill and broiler roles specialized?

A) Yes, kitchen staff may specialize in meat preparation.

Q) Are reservations and table pacing important?

A) Yes, managing guest flow is essential.

Q) Do servers handle high-value menu items?

A) Yes, servers manage premium menu selections.

Q) Is evening service the busiest period?

A) Yes, dinner service is the peak shift.