Afternoon Team Member

Afternoon Team Member

Job Summary of Afternoon Team Member:

This role supports leadership in developing a high performing team that delivers exceptional guest experiences and contributes to the operational success of the store. The position involves assisting in team development, ensuring brand standards are consistently executed, and helping achieve sales and service goals.

Job Duties and Responsibilities of Afternoon Team Member:

• Promote a positive and collaborative team environment by fostering respect, providing coaching, and recognizing achievements.
• Assist in recruiting, selecting, and training team members as directed by leadership.
• Support staff development through cross-training, delegation, and clear assignment of responsibilities.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Deliver outstanding guest service and serve as a role model for the team.
• Ensure brand standards and operational systems are consistently followed.
• Maintain a safe, clean, and secure environment for both team members and guests.
• Collaborate with leadership to assess operations and implement strategies to meet goals.
• Comply with all company, brand, and franchise policies and procedures.

Qualifications and Experience of Afternoon Team Member:

• Positive attitude with a commitment to providing excellent guest service.
• Ability to work effectively in a fun, fast-paced team environment while following brand and safety standards.
• Willingness to learn, adapt, and take constructive feedback.
• Strong verbal communication skills.

Benefits of Afternoon Team Member:

• Competitive pay and premium wages
• Flexible scheduling
• 401k with company match
• Discounted college tuition
• Healthcare coverage
• Opportunities for professional development and advancement

About Baskin Robbins:

Baskin Robbins is a globally recognized ice cream and frozen treats brand committed to delivering delightful experiences to guests. Baskin Robbins emphasizes teamwork, quality service, and innovation, creating an environment where employees can grow while consistently delighting customers.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.