Guest Experience Specialist

Company Overview

Wingstop is a global brand celebrated for its bold flavors, exceptional service, and dedication to creating memorable guest experiences. As a Guest Experience Specialist, you will play a key role in ensuring that every guest interaction reflects Wingstop's commitment to quality, hospitality, and efficiency. This role is ideal for enthusiastic, team-oriented individuals who take pride in delivering outstanding service in a fast-paced, energetic environment.

Role and Responsibilities

As a Guest Experience Specialist, you will be responsible for providing friendly and efficient service while maintaining the accuracy and speed that Wingstop guests expect. You will help create an inviting environment that keeps customers coming back for more.

• Welcome guests warmly and deliver an excellent first impression, whether in person or by phone.
• Accurately record and manage orders using the POS system to ensure precision and timeliness.
• Stay informed about menu items, sauces, and promotions to make personalized recommendations for guests.
• Handle all payment types, including cash, credit, and gift cards, with accuracy and professionalism.
• Verify the accuracy of orders before delivery to maintain consistency and presentation standards.
• Ensure orders are prepared and dispatched promptly within expected timeframes.
• Balance the cash drawer and complete necessary financial reporting at the end of each shift.
• Keep all guest-facing areas clean, organized, and welcoming at all times.
• Maintain food safety and sanitation standards to ensure a safe working environment.
• Address guest questions, concerns, and complaints in a courteous and timely manner, escalating to management when needed.
• Uphold Wingstop's brand image through professionalism, attentiveness, and consistency in service delivery.

Required Skills and Experience

• Previous experience in customer service, cashiering, or the restaurant industry preferred.
• Must possess or be willing to obtain a valid Food Handler Certification.
• Proficiency in operating computerized POS systems.
• Strong cash-handling and basic mathematical skills.
• Excellent communication and interpersonal abilities for guest interaction.
• Ability to remain composed and effective in a fast-paced team environment.
• Dependable, polite, and consistently professional in conduct and communication.
• Demonstrates honesty, accountability, and a strong sense of responsibility.

Compensation and Benefits

• Discounted meal options available for staff members during their shifts.
• Flexible scheduling to accommodate personal and professional needs.
• Engaging, team-oriented workplace that values collaboration and enthusiasm.
• Opportunities for professional training and career growth within the company.

Salary

Monthly compensation ranges from 13,000 to 20,000, depending on experience, shift flexibility, and performance.

About Wingstop

Founded in 1994, Wingstop has evolved into a global restaurant leader known for its distinctive flavors, freshly made food, and passionate commitment to excellence. Wingstop's mission is to serve the world flavor one wing at a time. The company fosters a culture centered around teamwork, innovation, and integrity, empowering employees to deliver memorable guest experiences. Join Wingstop and become part of a fast-growing brand where your energy, creativity, and dedication are valued as key ingredients in our success.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.