Operations Manager

Operations Manager

Job Summary of Operations Manager:

This position offers an opportunity to lead daily operations and drive success within a fast - paced, guest - focused restaurant environment. The role involves managing store performance, overseeing team development, and ensuring exceptional service quality. Comprehensive training and mentorship are provided to build leadership capabilities and support professional growth within the organization.

Job Duties and Responsibilities of Operations Manager:

• Oversee all aspects of restaurant operations, ensuring smooth day - to - day performance.
• Hire, train, and develop team members to achieve service and performance goals.
• Implement strategies to meet financial targets and optimize store profitability.
• Ensure compliance with company policies, food safety, and operational standards.
• Provide leadership that fosters a positive, team - oriented workplace culture.
• Address and resolve operational or customer concerns promptly and professionally.
• Promote continuous improvement and maintain high standards of service excellence.

Qualifications and Experience of Operations Manager:

• High school diploma or equivalent required.
• Prior management or supervisory experience in restaurant or retail operations preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Serve Safe certification or ability to obtain certification required.
• Strong leadership, communication, and problem - solving skills.
• Ability to lift up to 50 lbs. and stand for extended periods in a fast - paced environment.

Benefits of Operations Manager:

• Competitive compensation package with performance - based bonuses.
• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and leave programs.
• Free meals during shifts and employee discounts at partner establishments.
• Leadership training, mentorship, and continuous education support.
• Career advancement opportunities within a growing organization.
• Life, disability, and AD&D insurance coverage.

About Company:

Panda Express, part of Panda Restaurant Group, Inc., as the largest family - owned American Chinese restaurant brand with over 2,300 locations worldwide, Panda Express is dedicated to delivering exceptional dining experiences and fostering a culture of growth and inclusion. The Panda values diversity, teamwork, and continuous improvement, empowering associates to achieve both personal and professional success.

FAQ's:

Q) Does Panda Restaurant Group hire beyond restaurant locations?

A) Yes, corporate, supply chain, and leadership roles are available.

Q) Are wok cooking skills part of restaurant roles?

A) Yes, many kitchen roles involve wok-based cooking.

Q) Is leadership development emphasized?

A) Yes, structured leadership pathways are a core focus.

Q) Are performance metrics used for advancement?

A) Yes, advancement is tied to operational performance.

Q) Does Panda operate company-owned locations?

A) Yes, most locations are company operated.