Assistant Store Manager

Assistant Store Manager

Job Summary of Assistant Store Manager:

This management position offers an exciting opportunity to lead a dynamic team in a fast-paced restaurant environment. The role involves overseeing both dining room and kitchen functions, ensuring the delivery of exceptional customer service, and motivating the team to exceed customer expectations. If you're a management professional eager to take on a fun and rewarding challenge, this is the perfect opportunity to build your career with Dairy Queen, where your professional development is a priority.

Job Duties and Responsibilities of Assistant Store Manager:

• Act as an ambassador for the Dairy Queen brand, ensuring professionalism in all aspects of performance.
• Greet and welcome fans enthusiastically, contributing to a positive brand experience.
• Deliver fan-first service by exceeding customer expectations with timely and quality service.
• Ensure that all operations, including inventory and cash controls, meet or exceed Dairy Queen brand standards.
• Incorporate PRIDE systems and routines into daily operations, setting up each shift for success.
• Analyze issues impacting the restaurant's profit & loss (P&L) and take corrective actions to optimize sales and profit.
• Assist the General Manager with the hiring, training, coaching, and development of Shift Leads and Crew Members to build a highly skilled and productive team.
• Maintain a positive, safe, clean, and inviting environment for both customers and team members.
• Resolve customer concerns calmly, following Dairy Queen's service recovery standards.
• Collaborate with management and team members to maintain a cooperative and harmonious working relationship.
• Assist the General Manager with local store marketing activities, including public and community relations programs and evaluating competitors' strategies.
• Exhibit a genuine passion for excellence in all aspects of the role.
• Perform other duties as assigned by management to support restaurant operations.

Qualifications and Experience of Assistant Store Manager:

• Minimum of 1-3 years of high-volume restaurant leadership experience, preferably in quick-service restaurants.
• High school diploma or equivalent required.
• Proven ability to manage cost of goods sold (COGS) and labor effectively.
• Strong knowledge of and adherence to safe food handling practices.
• ServSafe certification or ability to become ServSafe certified.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Comfortable standing for extended periods and capable of lifting up to 50 pounds.
• Ability to work in and out of different temperature ranges.
• Highly organized and detail-oriented, with the ability to manage multiple aspects of the business in a fast-paced environment.
• Exhibit good manners, personal hygiene, and punctuality at all times.
• Maintain a fun and positive attitude throughout the shift, contributing to a positive team atmosphere.

Benefits of Assistant Store Manager:

• Competitive salary with opportunities for career growth and advancement.
• Employee discounts on food and beverages.
• Supportive and engaging work environment that encourages professional development.
• Training and mentorship opportunities to enhance your skills and leadership capabilities.

Salary:

• Competitive salary based on experience and performance.

About Company:

This position is with an independent franchisee of the Dairy Queen system, not affiliated with American Dairy Queen Corporation or International Dairy Queen. The franchisee will be your employer if hired, responsible for all employment-related decisions. The franchisee values exceptional customer service, employee development, and creating a positive, collaborative work environment for team members to thrive.

FAQ's:

Q) Does Dairy Queen hire separately for food and treat operations?

A) Some locations operate both Grill & Chill concepts requiring cross-training.

Q) Are Blizzard preparation skills required?

A) Yes, employees are trained to prepare specialty frozen treats.

Q) Does Dairy Queen have cake production roles?

A) Yes, select locations hire cake decorators.

Q) Is equipment handling part of the role?

A) Yes, staff operate grills, mixers, and soft-serve machines.

Q) Are closing shifts common?

A) Many roles involve evening closing duties.