Team Leader

Team Leader

Job Summary of Team Leader:

This role is designed for individuals who thrive in a fast-paced, customer-focused environment. The position requires leadership, excellent communication skills, and the ability to inspire others to meet high performance standards. The individual will be responsible for maintaining smooth restaurant operations, enhancing team productivity, and delivering outstanding customer service.

Job Duties and Responsibilities of Team Leader:

• Serve as an ambassador for the Dairy Queen brand, ensuring professionalism in all aspects of performance.
• Greet and welcome fans enthusiastically, creating a memorable customer experience.
• Ensure fan expectations are exceeded by providing timely and high-quality service.
• Assist in managing specific areas of the restaurant during scheduled shifts.
• Maximize team performance by resolving bottlenecks and maintaining fast service levels.
• Support the GM and Assistant Manager in training and coaching crew members to build a productive and skilled team.
• Ensure the restaurant is properly organized and fully staffed at all times.
• Maintain a safe, clean, and inviting environment for both customers and team members.
• Resolve customer concerns calmly and follow Dairy Queen's service recovery standards.
• Foster positive relationships with management and team members, promoting teamwork.
• Model performance standards for all team members and workstations.
• Demonstrate a passion for excellence in every aspect of work.
• Perform other duties as assigned by management.

Qualifications and Experience of Team Leader:

• At least 6 months of experience in a high-volume quick-service restaurant.
• High school diploma or equivalent.
• Ability to supervise specific areas of the restaurant in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• ServSafe certification or the ability to obtain certification.
• Highly organized with excellent attention to detail.
• Ability to remain calm under pressure while maintaining a positive attitude.
• Comfortable standing for an entire shift and lifting up to 50 pounds.
• Exhibit good manners, proper personal hygiene, and punctuality.
• Maintain a fun and positive attitude at all times.

Benefits of Team Leader:

• Competitive hourly wage with opportunities for advancement.
• Employee discounts on food and beverages.
• Training and development opportunities to grow within the company.
• A positive and supportive work environment where teamwork is valued.

Salary:

• Competitive hourly wage, based on experience.

About Company:

This position is with an independent franchisee of the Dairy Queen system, not affiliated with American Dairy Queen Corporation or International Dairy Queen, Inc. The franchisee is an independent business owner and will be your employer if hired. The franchisee is committed to providing excellent customer service, fostering a positive work environment, and ensuring all team members have the opportunity to succeed and grow.

FAQ's:

Q) Does Dairy Queen hire separately for food and treat operations?

A) Some locations operate both Grill & Chill concepts requiring cross-training.

Q) Are Blizzard preparation skills required?

A) Yes, employees are trained to prepare specialty frozen treats.

Q) Does Dairy Queen have cake production roles?

A) Yes, select locations hire cake decorators.

Q) Is equipment handling part of the role?

A) Yes, staff operate grills, mixers, and soft-serve machines.

Q) Are closing shifts common?

A) Many roles involve evening closing duties.