Regional Manager

Job Summary of Regional Manager:

In your role as a Regional Manager at a SONIC Drive-In eatery, you are the commander spearheading the charge to provide America with a more satisfying food service experience. You will be engaged in training and backing drive-in restaurant team members, guaranteeing the delivery of food in a spotless, secure, and effective manner, and making sure that customers enjoy a superb dining experience.

Responsibilities of Regional Manager:

• Supervises, trains, monitors, and provides guidance to carhops and skating carhops
• Manages and assigns roles to employees at drive-in restaurants as required, aiming to maintain operational excellence in food service delivery
• Ensures that employees adhere to and are monitored for compliance with the drive-in employee handbook and guidelines
• Undertakes the necessary actions for the commencement or conclusion of service at a dining venue
• Organizes employee schedules and monitors restaurant staffing to ensure appropriate levels
• Oversees and sustains restaurant inventory quantities, ensuring optimal levels are maintained
• Ensures the proper completion and maintenance of all drive-in restaurant employment records and payroll documentation
• Instills a customer service ethos in the workforce, making sure that all team members are dedicated to meeting customer needs unfailingly.
• Speedily and courteously attends to guest needs.
• Communicates guest concerns to the supervisor and contributes to resolving them in a timely manner
• Engage in interviewing and selecting candidates for restaurant positions to achieve the desired staffing balance
• Compile all pertinent operational reports and establish actionable plans to mitigate unfavorable financial or sales developments
• Establish and carry out a structured approach to promote and sell a product or service

Requirements of Regional Manager:

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
  Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its autonomous franchise holders practice non-discriminatory employment practices as Equal Opportunity Employers.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.