Catering Sales Manager

Location: Jacksonville, FL, 32246 Role Responsibilities & Position Outline:The Catering Sales Manager is responsible for driving catering sales revenue and ensuring exceptionalcustomer service. This role focuses on strategic sales execution and operational efficiency within thecatering sales department. The Catering Sales Manager will work closely with the Director of Catering toprovide leadership and direction for stores in relation to Catering or Local Marketing initiatives. The goalof this role is to achieve sales targets and contribute to the growth of the catering channel.Essential Duties & ResponsibilitiesSales & Business Development:Develop and implement sales strategies to drive catering revenue.Monitor sales trends and identify opportunities for new business development.Work with the Director of Catering to establish sales targets and goals.Analyze sales data and performance metrics to track progress and identify areas for improvement.Assist in negotiations of large or complex catering contracts.Build and maintain strong client relationships and book of business.Operational Oversight:Oversee catering system operations for your territory (Monkeymedia Software/ ezCater)Monitor store loadsOversee off-premise event catering in your territoryAssignments for catering lead drivers within your territory (Set expectations on daily, weekly & monthly basis for chip drops and deliveries)Generate new qualified leadsDirect line of communication with the Call Center (Catering Coordinators)Assistance with Order/ Quote entryMarking new Clients with your “Revenue Source”Customer Service & Relationship Management:Follow-up with key clients post order to receive valuable feedback on products and servicesSend Thank You cards/ notes (including gift cards for large orders example: $1000)Leverage opportunities for new business via networking and brand awarenessBuild relationships within each stores area to be the point of contact for larger events and legacy clientsSharing & celebrating resultsShout-outs! Praise the Operators, GM’s &team when they do something greatUtilizing Slack &; email for communicationQuantifying your valueDemonstrate expertiseCommunicate effectivelyPerform sales calls (cold calling) to set-up test order or meeting with potential new businessWell-rounded in email communication with our team and our clientsAlways come across professional, proper punctuation and contentReporting & Administration:Prepare regular sales reports and forecasts for the Director of CateringMaintain accurate records of sales activities and customer information.Monitor and manage the catering sales budgets.Education & Experience:Bachelor’s degree in business administration, Hospitality Management or a related field preferred.Minimum of 3 years of experience in catering sales or event planning.Strong understanding of catering sales processes and best practices.Excellent communication, interpersonal and leadership skills.Proficiency in CRM systems and Microsoft Office Suite.Experience with Monkey MSI, and ezCater Catering Platforms.Key Skills:Sales ManagementCustomer Relationship ManagementSales Strategy and ExecutionOperational EfficiencyTime Management and Self-MotivationCommunication and Presentation SkillsProblem-solving and Decision-Making

FAQ's:

Q) Does Moe’s hire for assembly-line style kitchens?

A) Yes, food is prepared in front of guests.

Q) Are menu customizations frequent?

A) Yes, most orders are customized.

Q) Do employees interact directly with guests during service?

A) Yes, guest interaction is constant.

Q) Is fast-paced lunch service typical?

A) Yes, lunch rushes are very busy.

Q) Are prep and service roles combined?

A) Yes, employees often perform both.