Guest Service Server

Job Summary of Guest Service Server:

As an IHOP Guest Service Server, you are accountable for delivering prompt, effective, and courteous aid to all customers. This entails welcoming and seating patrons, taking and delivering orders, handling payments, and guaranteeing tables are promptly cleared and arranged for the subsequent guest, all while cultivating a warm and enjoyable dining atmosphere.

Responsibilities of Guest Service Server:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous, and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.

Physical Demands of Guest Service Server:

• While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls
• Reach out with your hands and arms; and climb or maintain balance.
• The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell
• The employee may have to occasionally hoist or relocate objects weighing no more than 25 pounds.

The physical expectations detailed in this job description serve as a benchmark for employees to meet in performing the fundamental duties of the role. Reasonable adaptations may be implemented to support individuals with disabilities in accomplishing these crucial functions.

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.