Front Desk Attendant

Position SummaryThe Guest Experience Team Member is the face and energy of our drive-thru, responsible for creating memorable and personalized guest interactions. This role is solely focused on hospitality - greeting, engaging, and building meaningful connections with every guest.The TM leads a culture of elevated guest experience, takes ownership of experience-based metrics (including CEM and celebrations), and sets the standard for intentional, high-energy hospitality across the team.Ideal CandidateWe’re looking for a natural performer - someone energetic, outgoing, and confident who thrives on engaging with people. The ideal candidate can stay fully present with each guest, bring consistent high energy, and turn everyday interactions into memorable experiences.They take initiative, own the guest experience, and love being the face of hospitality.Key ResponsibilitiesGreet and engage every drive-thru guest with enthusiasm and authenticityLearn guest names, preferences, and create repeat recognition momentsInitiate celebrations (birthdays, milestones, special events) when appropriateCreate “wow” moments that guests remember and shareMaintain high, consistent engagement energy for each individual guestTake full ownership of Drive-Thru Experience metricsTrack and improve CEM scores and guest feedback related to hospitalityLead initiatives that elevate guest experienceCommunicate guest insights and experience opportunities to leadershipModel elevated hospitality standards for the teamHelp inform and inspire team members toward a hospitality-first cultureQualificationsOutgoing, energetic, and confident personalityStrong presence and natural performer qualitiesAbility to stay highly engaged for extended periodsExceptional communication skillsCreative mindset with initiativeEmotionally intelligent and guest-focusedReliable attendance and professionalismPhysical RequirementsStand and walk for extended periodsLift up to 50 lbsComfortable working outdoors and in various weather conditionsWorking at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.