Multi Unit Manager

Multi Unit Manager

Job Summary of Multi Unit Manager:

This position oversees multiple store locations to ensure smooth operations, consistent guest satisfaction, and financial success. The role focuses on coaching and developing managers, driving operational excellence, and maintaining brand standards. It requires strong leadership, strategic planning, and a passion for building high performing teams across several units.

Job Duties and Responsibilities of Multi Unit Manager:

• Lead the operations of multiple stores, ensuring efficiency and compliance with company standards.
• Recruit, hire, and develop management teams while fostering a people-first culture.
• Oversee training programs and monitor staff development progress.
• Ensure food safety, sanitation, and compliance with all regulations.
• Drive profitability by monitoring budgets, controlling costs, and supporting sales initiatives.
• Provide coaching and feedback to management teams on sales, marketing, and labor control.
• Support product launches, operational rollouts, and brand marketing activities.
• Address guest feedback promptly and implement service improvements.
• Analyze performance metrics, prepare action plans, and ensure corrective measures are taken.
• Promote collaboration and communication across teams to achieve organizational goals.

Qualifications and Experience of Multi Unit Manager:

• Proven success in multi-unit restaurant or retail management.
• Experience in quick-service operations and drive-thru management preferred.
• Associate's degree or equivalent education and experience.
• Proficiency in Microsoft Office and strong presentation skills.
• Excellent written and verbal communication abilities.
• Strong problem solving, decision making, and strategic thinking skills.
• Ability to motivate, coach, and build effective teams.

Benefits of Multi Unit Manager:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with company contributions.
• Paid time off and flexible scheduling options.
• Employee discounts and recognition programs.
• Professional training and leadership development opportunities.

About Baskin Robbins:

Baskin Robbins is a global leader in the ice cream and specialty dessert industry, recognized for delivering high quality products and exceptional guest experiences. With a commitment to innovation, operational excellence, and team development, Baskin Robbins continues to expand its presence worldwide while providing employees with rewarding opportunities to grow and succeed.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.