Description:

About Service Manager at Papa John's: a pivotal role leading our service team to deliver industry-best customer experiences, fast and friendly service, and operational excellence in our front-of-house environment.

Qualifications:

Ability to excel in a high-volume, rapid-paced setting while cultivating a positive and customer-focused team atmosphere
Proven capacity for leading, coaching, and motivating service teams to achieve peak performance
Must possess reliable personal transportation for store, bank, and essential company meeting travel
Experience analyzing service metrics and labor costs to optimize the customer experience and operational efficiency
2 years of leadership experience in front-of-house restaurant operations or customer-facing retail

Benefits:

This is your chance to make a real impact with competitive compensation and a bonus plan based on performance!

Responsibilities:

As the Service Manager, you are the primary champion of the customer experience, ensuring every order is delivered with speed, accuracy, and genuine hospitality
Lead the recruitment, training, and ongoing development of all customer service and delivery personnel, ensuring adherence to the Papa John's service standards
Proactively monitor and manage customer feedback channels, resolving complex service issues quickly and professionally to ensure high satisfaction
Execute daily front-of-house operations, including managing the point-of-sale system, cash handling procedures, and scheduling service staff to meet demand
Guarantee the service area, lobby, and delivery operations comply with all health and safety regulations, maintaining a pristine environment for customers and staff
Oversee labor scheduling and costs for the service

Service Manager

Pineville, NC, 28134