Customer Service Specialist

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payTeam Member Responsibilities:SmileCreate and Maintain Eye ContactSpeak EnthusiasticallyMake Emotional Connections with GuestsHonor and encourage others to follow the vision and values of the RestaurantMultitask quickly, yet thoroughlyBe team-oriented, adaptable, dependable, with a strong work ethicWork on their feet for several hours at a timeCommunicate effectively with guests and Team MembersAdhere to Chick-fil-A rules and dress code at all timesOther duties as assignedQualifications and Requirements:Consistency and reliabilityCheerful and positive attitude Loves serving and helping othersCustomer service orientedStrong interpersonal skills Detail-oriented Able to multi-task Works well independently and in a team environmentBe willing and able to work a flexible scheduleHave the ability to lift and carry 50 lbs on a regular basisHave the ability to stand for long periods of timeMost Chick-fil-A Restaurants are operated by independent franchised business ownerswho make all their own employment decisions and are responsible for their owncontent and policies.Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.