Food Service Manager

Company Overview:

At Chili's, teamwork and collaboration are essential to our success. The Food Service Manager plays a key role in leading teams, ensuring operational excellence, and delivering an outstanding guest experience. This role supports Chili's mission of providing high-quality food and memorable dining experiences.

Job Summary:

The essence of being a Food Service Manager lies in achieving success collectively. Managers are recognized and praised for their exceptional contributions while leading teams in a fast-paced, high-energy environment. They inspire staff to deliver excellent service, exceed guest expectations, and maintain operational and financial efficiency while cultivating a comfortable and welcoming environment.

Key Responsibilities:

• Respond promptly and effectively to guest complaints to ensure customer satisfaction and loyalty.
• Foster a culture of accountability where team members take responsibility for their actions and their impact on the team and organization.
• Reflect on challenges to identify root causes and implement improvements rather than assigning blame externally.
• Encourage open communication to ensure diverse perspectives are acknowledged and respected.
• Promote continuous improvement by supporting innovative ideas and problem-solving strategies that can deliver meaningful results.
• Lead with a balance of logical reasoning and empathy, combining analytical thinking with emotional intelligence in managerial decision-making.
• Utilize Chili's financial management systems to optimize cost control and improve profitability.
• Follow operational procedures, including the Manager Timeline and Line Checks, to maintain high quality standards.
• Recruit, train, and empower staff to take on greater responsibilities to support long-term success.
• Establish a customer loyalty program that rewards repeat guests with special benefits or incentives, fostering stronger relationships and encouraging repeat visits.
• Ensure food safety by following proper handwashing, cooking, and storage procedures.
• Uphold Chili's cultural values, including guest care, service excellence, culinary quality, accountability, and a dynamic dining ambiance.
• Promote diversity, equity, and inclusion, appreciating the unique perspectives and abilities of all team members.

Desired Qualifications:

• Proven leadership experience in restaurant or food service management.
• Ability to multitask and manage teams effectively in a fast-paced environment.
• Strong organizational, decision-making, and problem-solving skills.
• Commitment to operational excellence, guest satisfaction, and food safety.

About You:

• Dependable team player thriving in a high-paced environment.
• Excellent multitasking and organizational abilities.
• Demonstrated leadership in previous management roles.
• Fosters a respectful and inclusive work culture that values individual differences.

Why Join Us

• Competitive compensation and benefits.
• Flexible scheduling to support work-life balance.
• Opportunities for career growth and professional development.
• Inclusive and supportive work environment that values teamwork, innovation, and personal growth.

About Chili's:

Founded in 1975, Chili's is a leading brand in casual dining, celebrated for its bold flavors and signature menu items, including Big Mouth burgers, smoked ribs, and sizzling fajitas. Chili's provides high-quality food in a fun, welcoming environment and emphasizes teamwork, inclusivity, and employee development to ensure every team member can thrive and succeed.