Guest Service Associate

Company Overview:

At Cracker Barrel, we believe you are the company you keep and we take that seriously. Since 1969, Cracker Barrel has been a place to gather around delicious food, generous portions, unexpected finds, and a warm welcome. With over 70,000 team members nationwide, we take pride in our roots and the joy of hospitality. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you help create the moments that matter both big and small. Join our team and find your place, because here, we're all in good company.

Role and Responsibilities:

As a Guest Service and Sales Team Member, you'll make each visit to Cracker Barrel seamless and memorable. You'll welcome guests, assist with dining and retail needs, and ensure a warm, friendly experience from start to finish. This role is ideal for someone who enjoys connecting with people, multitasking, and creating memorable guest interactions.

• Greet guests with a welcoming and genuine attitude.
• Assist guests in finding products or gifts that brighten their day.
• Coordinate seating and maintain smooth guest flow at the host stand.
• Keep retail areas organized and stocked with favorite items.
• Operate registers to process purchases accurately and efficiently.
• Ensure a clean, inviting, and well-presented environment throughout the store and dining area.
• Work collaboratively with team members to maintain high service standards.

Required Skills and Experience:

• Strong interpersonal and communication skills with a friendly demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Team-oriented mindset with a focus on hospitality and guest satisfaction.
• No previous retail or restaurant experience required comprehensive training provided.

Preferred Qualifications:

• Previous experience in guest service, retail, or food service environments is a plus.
• Ability to maintain composure and positivity during busy shifts.
• Willingness to learn and grow within a team-oriented culture.

Compensation and Benefits:

• Competitive weekly pay with same-day pay access.
• Health insurance eligibility for full and part-time employees starting on day one.
• Vacation time and Employee Assistance Program (EAP) available.
• 401(k) plan with company match after 90 days and Employee Stock Purchase Program.
• Growth and development opportunities beginning day one through industry leading PAR training.
• Recognition programs and employee events that celebrate achievements.
• 35% discount on Cracker Barrel food and retail items.
• Exclusive Biscuit Perks with discounts on home, travel, cell phones, and more.

About Cracker Barrel:

Since opening in 1969, Cracker Barrel has been dedicated to providing guests with comfort, connection, and community. Our mission is to serve great food with heartfelt hospitality while creating a culture where every employee feels valued and supported. We foster a welcoming environment that encourages growth, teamwork, and belonging because we know that the smallest moments can make the deepest impact. At Cracker Barrel, we're all in this together and we're all in good company.

FAQ's:

Q) Does Cracker Barrel hire for both restaurant and retail roles?

A) Yes, positions exist in dining service and country store retail.

Q) Are hospitality traditions part of the work culture?

A) Yes, guest interaction emphasizes comfort and tradition.

Q) Do servers handle large section dining?

A) Yes, servers may manage multiple tables during peak hours.

Q) Are breakfast shifts a major staffing focus?

A) Yes, breakfast is a high-volume service period.

Q) Does Cracker Barrel hire support roles like hosts and retail clerks?

A) Yes, non-serving positions are also available.