Lead Cook

Lead Cook

Job Summary:

The Team Leader is tasked with ensuring that every customer's encounter meets or surpasses expectations. They oversee the team members' performance and guide them in executing all tasks based on the company's standards. Moreover, the Team Leader is dedicated to maintaining high levels of customer service, assisting with operational tasks, and participating in a skills enhancement program geared towards career advancement within Whataburger.

Responsibilities:

Leadership and Communication

• Safeguards and champions the Whataburger Brand continually.
• Reports to higher-ups when faced with the inability to adhere to the work schedule.
• - Attends all essential meetings and training sessions.
• Informs the Manager on duty about any situations that are beyond the Team Leader's control.
• Focuses on enhancing personal leadership qualities to drive improved performance and results.

People

• The embodiment of Pride, Care, and Love at Whataburger exemplifies its dedication to family principles
• Improves job skills by consistently participating in performance evaluations.
• Upholds organizational standards equitably and consistently.
• Fosters professional relationships with each team member.
• Elevates performance levels by providing spontaneous training sessions and welcoming inquiries.
• Evaluates team members' work and recognizes opportunities for further training to enhance their skills.
• Delivers approving feedback in a supportive and constructive style.
• Leads by example in daily interactions, serving as a source of inspiration for others.

System

• Helps with various administrative activities like cash reporting, inventory audits, and adjustments to payroll calculations.
• Accomplishes required operational responsibilities, displaying leadership qualities while on shift.
• Confirms that all items are produced in line with quality standards and promptly delivered within service time parameters.
• Manages the Drive-Thru production flow to facilitate timely service provision.
• Upholds the appearance of the restaurant to comply with Whataburger's standards at all times.
• Supports the development of superior customer service skills among team members.
• Guarantees that all actions are implemented following the correct policies and procedures.
• Constructs shift briefs to communicate critical information to supervisors and other relevant parties.
• Checks that all machinery is running safely and following the guidelines established by the company.

Customer

• Ensures timely delivery of orders to maintain customer satisfaction.
• Sustains the visual aspects of the restaurant to project a positive identity.
• Manages customer feedback following company regulations and works towards customer approval.

Finance

• Acts responsibly in managing and safeguarding corporate assets.
• Upholds company cash handling policies to guarantee the precision of financial transactions.
• Manages the monitoring of cash handling and controls inventory management.
• Manages the cash deposit procedures and oversees the change fund operations.
• Regulates labor and food costs to uphold productivity standards during working hours.

Physical Requirements:

• The position mandates the strength to lift objects weighing up to 50 lbs.
• Proficiency in maintaining a standing position throughout the shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Persistent interaction with water, cleaning agents, and edible products.
• Frequent handwashing.

Key Performance Indicators:

• Skillfully assists in reaching organizational milestones by fostering a spirit of teamwork.
• Efficiently handles well-defined tasks and projects provided by supervisors.
• Emphasizes the importance of teamwork and solidarity within the team.
• Acknowledges feedback professionally to foster personal growth.
• Illustrates a firm dedication to the achievement of the restaurant and executes an appropriate share of the tasks.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Potential for career growth and advancement opportunities.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Those in need can receive help through hardship grants from the Whataburger Family Foundation.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a popular fast-food franchise with a reputation for delivering excellent customer service and delicious food choices. We are committed to offering opportunities for progress and enhancement to every member of our team, cultivating an environment that supports personal development and empowers individuals to create a positive contribution every day.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.