Front Counter Crew Member

Front Counter Crew Member

Job Summary of Front Counter Crew Member:

This position offers an opportunity for individuals who thrive in a fast-paced environment, enjoy working with a team, and are passionate about delivering excellent customer service. The role requires a positive and energetic attitude, with an emphasis on leadership, accountability, and creating memorable experiences for customers. You will help to maintain high standards in service and product quality while contributing to a fun, collaborative atmosphere at the restaurant.

Job Duties and Responsibilities of Front Counter Crew Member:

• Act as an ambassador of the Dairy Queen brand, maintaining professionalism in all aspects of performance.
• Enthusiastically greet and welcome fans, ensuring a positive first impression.
• Assist customers with menu navigation and answer product ingredient questions to ensure a satisfying experience.
• Work to exceed customer expectations by delivering prompt and high-quality service.
• Address customer concerns calmly, following Dairy Queen's service recovery standards.
• Collaborate effectively with management and fellow team members to maintain a positive and cooperative work environment.
• Prepare treat products in accordance with restaurant, health, and safety standards and procedures.
• Maintain a safe, clean, and inviting environment for customers and team members.
• Demonstrate a genuine passion for excellence in every aspect of the role.
• Perform other duties as assigned by management to support restaurant operations.

Qualifications and Experience of Front Counter Crew Member:

• Ability to communicate positively with customers and co-workers throughout the shift.
• Ability to perform well under pressure while maintaining a positive attitude.
• Comfortable standing for extended periods and able to lift up to 50 pounds.
• Knowledge of and adherence to established food handling procedures and local health regulations.
• Exhibit good manners, personal hygiene, and punctuality at all times.
• Maintain a fun, positive attitude throughout the shift, contributing to a supportive team atmosphere.

Benefits of Front Counter Crew Member:

• Competitive pay with potential for growth and advancement within the company.
• Employee discounts on food and beverages.
• Supportive and collaborative work environment focused on personal development.

Salary:

• Competitive hourly wage based on experience and performance.

About Company:

This position is with an independent franchisee of the Dairy Queen system, not affiliated with American Dairy Queen Corporation or International Dairy Queen, Inc. The franchisee will be your employer if hired, and is responsible for all employment-related decisions. The franchisee is committed to creating positive customer experiences, fostering a fun work environment, and offering growth opportunities for all team members.

FAQ's:

Q) Does Dairy Queen hire separately for food and treat operations?

A) Some locations operate both Grill & Chill concepts requiring cross-training.

Q) Are Blizzard preparation skills required?

A) Yes, employees are trained to prepare specialty frozen treats.

Q) Does Dairy Queen have cake production roles?

A) Yes, select locations hire cake decorators.

Q) Is equipment handling part of the role?

A) Yes, staff operate grills, mixers, and soft-serve machines.

Q) Are closing shifts common?

A) Many roles involve evening closing duties.